Customer Success Manager

UNIT4 NV; Porto; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

UNIT4 NV is seeking a passionate and proactive Customer Success Manager (CSM) to join our Source-to-Contract (S2C) Customer Experience team. You will be the trusted advisor to S2C customers, driving satisfaction, adoption and long-term value realization from our S2C solution.

You will manage the entire customer lifecycle, collaborating with Sales, Product, Support and Professional Services to ensure a seamless, value-driven experience.

Responsibilities

• Own the Customer Journey: Design and execute tailored customer success plans (CSPs) that align with each client’s strategic goals and drive measurable outcomes.
• Drive Value Realization: Help customers unlock the full potential of our solutions by promoting feature adoption, usage expansion, and digital maturity.
• Be the Voice of the Customer: Gather and analyze feedback to advocate for customer needs internally and influence product and service improvements.
• Lead Strategic Conversations: Conduct regular business reviews with C-level executives and key stakeholders to assess progress, identify opportunities, and align on future goals.
• Enable Change Management: Guide customers through change initiatives, challenging them to adopt best practices and innovative approaches.
• Identify Growth Opportunities: Collaborate with Account Managers to uncover and drive upsell and cross-sell opportunities.
• Resolve Issues Proactively: Act as the primary point of contact for escalations, ensuring swift resolution and continuous improvement.
• Collaborate Cross-Functionally: Work closely with Sales, Product, Support, and Professional Services to deliver a seamless customer experience.

Job description

We are looking for a passionate and proactive Customer Success Manager (CSM) to join our dynamic Source-to-Contract (S2C) Customer Experience team. In this role, you will be the trusted advisor to our S2C customers, driving satisfaction, adoption, and long-term value realization from our Source-to-Contract solution. You’ll work closely with clients across various industries, helping them achieve their business goals through strategic advice, best-practice guidance, and a deep understanding of their needs.

This is a high-impact role where you’ll manage all aspects of the customer lifecycle ensuring a seamless and value-driven customer experience. You can work from anywhere inside of Portugal or Poland.

This is a high-impact role where you will oversee the entire customer lifecycle, ensuring a seamless, value-driven experience at every stage. It also offers full flexibility to work remotely from anywhere within Portugal or Poland.

What will you do

• Own the Customer Journey: Design and execute tailored customer success plans (CSPs) that align with each client’s strategic goals and drive measurable outcomes.
• Drive Value Realization: Help customers unlock the full potential of our solutions by promoting feature adoption, usage expansion, and digital maturity.
• Be the Voice of the Customer: Gather and analyze feedback to advocate for customer needs internally and influence product and service improvements.
• Lead Strategic Conversations: Conduct regular business reviews with C-level executives and key stakeholders to assess progress, identify opportunities, and align on future goals.
• Enable Change Management: Guide customers through change initiatives, challenging them to adopt best practices and innovative approaches.
• Identify Growth Opportunities: Collaborate with Account Managers to uncover and drive upsell and cross-sell opportunities.
• Resolve Issues Proactively: Act as the primary point of contact for escalations, ensuring swift resolution and continuous improvement.
• Collaborate Cross-Functionally: Work closely with Sales, Product, Support, and Professional Services to deliver a seamless customer experience.