Remote Senior CSM — Growth & Adoption (Portugal)

BMC Software, Inc.; Portugal; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

BMC Software in Portugal seeks a Customer Success Manager to drive post-sale customer experience from a remote base, with occasional travel as needed. You will build CSPs, drive adoption, and help customers realize benefits from BMC solutions.

Required are 3+ years in customer success or service delivery, advanced German, and experience driving adoption of BMC or similar tech; ITIL v4 and MSP certifications are preferred.

Qualifikationen

• Minimum 3 years of experience in a Customer Success/Service Delivery role.
• Advanced proficiency in German.
• Strong customer success and/or service delivery management skills.
• Experience driving adoption of BMC or similar technology solutions.

Aufgaben

• Drive post-sale customer experience with focus on adoption and benefits realization.
• Develop and maintain Customer Success Plans (CSP) with customer KPIs.
• Identify risks and growth opportunities, and coordinate with sales and marketing as needed.
• Maintain relationships with key customer stakeholders and orchestrate internal resources.

Kenntnisse

German language

Customer success

Stakeholder management

Problem solving

Ausbildung

ITIL v4 certification

MSP certification

Tools

BMC solution knowledge

Jobbeschreibung

BMC Software in Portugal seeks a Customer Success Manager to drive post-sale customer experience from a remote base, with occasional travel as needed. You will build CSPs, drive adoption, and help customers realize benefits from BMC solutions.

Required are 3+ years in customer success or service delivery, advanced German, and experience driving adoption of BMC or similar tech; ITIL v4 and MSP certifications are preferred.