Addetto/a al Servizio Clienti

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Training & onboarding

Relocation & visa support

Accommodation option

Meal allowance

Annual trip home

Multicultural environment

Job summary

Cross Border Talents in Lisbon is seeking an Italian & English-speaking Customer Service Representative to join an international team on-site. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Native Italian and fluent English are required; you will handle inquiries, support fraud checks and disputes, and assist vulnerable customers.

Qualifications

• Native-level Italian required.
• Fluent English required.
• Customer support or banking experience is an advantage.
• Strong communication and decision-making skills.
• Willingness to relocate to Lisbon.

Responsibilities

• Resolve customer queries with first-contact resolution.
• Own cases end to end, including complex ones.
• Support fraud checks, disputes and complaints.
• Assist vulnerable customers and escalate when needed.

Skills

Italian

English

Customer service

Communication

Decision-making

Relocation-ready

Banking experience

Job description

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week

About the Role

We are looking for an Italian & English-speaking Customer Service Representative to join an international team in Lisbon. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Key Responsibilities

• Resolve customer queries, aiming for first-contact resolution
• Own cases end to end, including complex ones
• Support fraud checks, disputes and complaints
• Assist vulnerable customers and elevate when needed

Requirements

• Native-level Italian
• Fluent English
• Customer support orbanking experience is an advantage
• Strong communication and decision-making skill
• Willingness to relocate to Lisbon

What We Offer

• Above-average wages and health insurance from day one
• Paid training and onboarding
• Relocation and visa support for international candidates
• Accommodation option and local language classes
• Annual trip home and meal allowance
• Multicultural environment with career growth