Spanish Airline Customer Advisor In Lisbon

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Relocation package

Onsite work environment

Job summary

Cross Border Talents is seeking a Customer Specialist for the aviation industry in Lisbon, Portugal. You will provide professional support to passengers, ensuring a smooth travel experience from booking to issue resolution.

The ideal candidate is fluent in Spanish and English, with strong analytical and communication skills. Benefits include a competitive salary, performance bonuses, meal allowances, and health insurance.

Qualifications

• Fluent in Spanish (C1/C2 level) and English (B2 level).
• EU citizenship or valid Portuguese residency card is required.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset.

Responsibilities

• Provide friendly, professional customer support via phone, email, and live chat.
• Assist passengers with booking modifications and cancellations.
• Offer accurate information on flight schedules and travel documentation.
• Resolve customer concerns while maintaining a high level of satisfaction.
• Record customer interactions accurately in internal systems.
• Collaborate with internal teams for effective issue resolution.

Skills

Fluent in Spanish

Strong analytical skills

Creative skills

Communication abilities

Job description

Take Off Your Career as a Customer Specialist – Aviation Industry!

Join a customer-focused and collaborative environment where outstanding service, professionalism, and customer care are at the center of every interaction. If you are proactive, detail-oriented, and passionate about helping travelers, this is an excellent opportunity to grow your skills and build a rewarding career within the aviation sector.

Role Overview:

As a Customer Specialist, you will be the primary point of contact for passengers, supporting them throughout their travel experience. From booking assistance to travel-related inquiries and issue resolution, you will play a key role in ensuring customers receive timely support and enjoy a smooth and stress-free journey.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, and live chat
• Assist passengers with flight reservations, booking modifications, cancellations, and general travel inquiries
• Offer accurate information regarding flight schedules, baggage allowances, check-in procedures, travel documentation, and airline services
• Resolve customer concerns effectively while maintaining a high level of customer satisfaction
• Record customer interactions, requests, and resolutions accurately within internal systems
• Escalate complex or sensitive cases in accordance with company policies and procedures
• Collaborate with internal teams to ensure prompt and effective issue resolution
• Meet established service quality standards, productivity targets, and response-time objectives
• Stay informed about travel regulations, airline procedures, industry developments, and service updates through ongoing training

Requirements:

• Language Skills: Fluent inSpanish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment