Spanish Technical Support Advisor | Based In Portugal

Jobseurope.Io; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growing international project

Competitive salary and benefits

Paid training

Career development

Dynamic multicultural environment

Resumo da oferta

Jobseurope.Io in Lisbon is seeking a Spanish-speaking Technical Support Advisor to provide technical assistance to customers, ensuring a seamless support experience and outstanding service. The role involves helping clients via phone, email, and chat, and solving technical issues in a fast-paced, multicultural setting.

The position emphasizes troubleshooting, documenting interactions, and maintaining high quality standards while contributing to a growing international project in Portugal.

Qualificações

• Native or fluent Spanish required (C1/C2).
• Good command of English.
• Previous experience in Technical Support, IT Helpdesk, or Customer Tech Support.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Ability to thrive in a fast-paced, multicultural environment.

Responsabilidades

• Provide technical support in Spanish via phone, email, and chat.
• Troubleshoot hardware, software, and connectivity issues.
• Identify, diagnose, and resolve technical problems efficiently.
• Escalate complex technical cases when required.
• Accurately document customer interactions and solutions.
• Deliver excellent customer experience while meeting quality targets.

Conhecimentos

Spanish (C1/C2)

English proficiency

Technical support experience

Troubleshooting

Customer service

Multicultural teamwork

Descrição da oferta de emprego

Do you speak Spanish fluently and have a passion for technology and customer support?

We're looking for Spanish-speaking Technical Support Advisors to join an exciting international project based in Lisbon, Portugal.

If you enjoy solving technical issues, helping customers, and working in a dynamic international environment, we'd love to hear from you!

Your role

As a Technical Support Advisor, you will provide technical assistance to customers, ensuring a seamless support experience while delivering outstanding customer service.

Your main responsibilities include:

• Providing technical support in Spanish via phone, email, and chat;
• Troubleshooting hardware, software, and connectivity issues;
• Identifying, diagnosing, and resolving technical problems efficiently;
• Escalating complex technical cases when required;
• Accurately documenting customer interactions and solutions;
• Delivering an excellent customer experience while meeting quality and performance targets.

What we're looking for

• Native or fluent Spanish (C1/C2);
• Good command of English;
• Previous experience in Technical Support, IT Helpdesk, or Customer Technical Support;
• Strong troubleshooting and analytical skills;
• Excellent communication and customer service skills;
• Ability to work in a fast-paced, multicultural environment.

What we offer

• Opportunity to join a growing international project;
• Competitive salary and benefits package;
• Paid training and continuous learning opportunities;
• Career development and internal growth;
• Dynamic and multicultural work environment;

• Native or fluent Spanish (C1/C2)
• Previous experience in Technical Support, IT Helpdesk, or Customer Technical Support;

• Persuasão
• Trabalho de equipa
• Adaptação