Spanish Team Leader | Based in Portugal | Join Our International Team

Konecta; Lisboa; Presencial; EUR 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Paid onboarding

Continuous training

Resumo da oferta

Konecta in Lisbon is seeking an experienced Technical Support Team Leader to guide a dynamic team of advisors delivering high-quality customer support across international clients.

You will coach, monitor KPIs, conduct regular performance reviews, and escalate complex issues while maintaining a customer-focused, results-driven environment. You will partner with Operations and Training to ensure onboarding, training, and continuous improvement across the team.

Qualificações

• Minimum 2 years of experience as a Team Leader in Technical Support.
• Native or fluent Spanish (C1/C2).
• Good command of English.

Responsabilidades

• Lead, motivate, and coach a team of Technical Support Advisors.
• Monitor team performance and ensure KPIs and quality targets are met.
• Conduct regular one-to-one meetings, coaching sessions, and performance reviews.
• Support the team with complex technical escalations.
• Collaborate with Operations, Quality, and Training teams to drive continuous improvement.
• Create a positive, customer-focused, high-performing team environment.

Conhecimentos

Team leadership

Coaching

Performance management

Spanish fluency

Customer support

Descrição da oferta de emprego

Are you an experienced Team Leader with a strong background in Technical Support?

We're looking for a Spanish-speaking Team Leader to join an exciting international project based in Lisbon, Portugal.

If you're passionate about leading people, driving performance, and delivering exceptional technical support, we'd love to hear from you!

Your role:

As a Technical Support Team Leader, you will be responsible for leading, coaching, and developing a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs.

Your main responsibilities include:

• Leading, motivating, and coaching a team of Technical Support Advisors;
• Monitoring team performance and ensuring KPIs and quality targets are achieved;
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews;
• Supporting the team with complex technical escalations;
• Collaborating with Operations, Quality, and Training teams to drive continuous improvement;
• Creating a positive, customer-focused, and high-performing team environment.

What we're looking for:

• Native or fluent Spanish (C1/C2);
• Good command of English;
• Minimum 2 years of experience as a Team Leader in a Technical Support environment;
• Strong leadership, coaching, and people management skills;
• Excellent communication and problem-solving abilities;
• Experience working in a KPI-driven environment.

What we offer:

• Opportunity to join a growing international project;
• Competitive salary and benefits package;
• Paid onboarding and continuous training;
• Dynamic and multicultural work environment;