Spanish Tech Support Team Leader — Lead & Elevate Performance

Konecta; Setúbal; Presencial; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Benefits package

Paid onboarding

Continuous training

Career development

Multicultural environment

Resumo da oferta

A Konecta está a recrutar um Team Leader de Suporte Técnico com fluência em Português para integrar um projeto internacional baseado em Lisboa. Se procuras liderar equipas, impulsionar o desempenho e oferecer uma experiência excecional ao cliente, esta é a tua oportunidade!

És responsável por liderar, orientar e desenvolver a equipa de Technical Support Advisors, assegurando desempenho, qualidade e melhoria contínua, num ambiente KPI-driven, com foco na cooperação entre operações, qualidade e

Qualificações

• Português nativo ou fluente (C1/C2).
• Bom domínio do inglês.
• Experiência mínima de 2 anos como Team Leader em Suporte Técnico.
• Liderança forte e gestão de pessoas.

Responsabilidades

• Liderar, orientar e desenvolver uma equipa de Technical Support Advisors.
• Monitorizar desempenho da equipa, KPIs e metas de qualidade.
• Conduzir reuniões one-to-one, coaching e avaliações de desempenho.
• Apoiar a equipa em escalonamentos técnicos e casos complexos.
• Colaborar com Operações, Qualidade e Formação para melhoria contínua.
• Criar um ambiente de equipa positivo, centrado no cliente e de alto desempenho.

Conhecimentos

Team leadership

Coaching & development

People management

KPI driven

Communication

Portuguese (C1/C2)

English proficiency

Descrição da oferta de emprego

Descrição do cargo

Are you an experienced Team Leader with a strong background in Technical Support?

We're looking for a Portuguese-speaking Technical Support Team Leader to join a growing international project based in Lisbon, Portugal.

If you're passionate about leading teams, driving performance, and delivering an outstanding customer experience, this is your opportunity!

Your role:

As a Technical Support Team Leader, you will be responsible for leading, coaching, and developing a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs.

Your main responsibilities include:

• Leading, motivating, and coaching a team of Technical Support Advisors;
• Monitoring team performance and ensuring KPIs and quality targets are achieved;
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews;
• Supporting the team with technical escalations and complex cases;
• Collaborating with Operations, Quality, and Training teams to drive continuous improvement;
• Creating a positive, customer-focused, and high-performing team environment.

What we're looking for:

• Native or fluent Portuguese (C1/C2);
• Good command of English;
• Minimum 2 years of experience as a Team Leader in a Technical Support environment;
• Strong leadership, coaching, and people management skills;
• Excellent communication and problem-solving abilities;
• Experience working in a KPI-driven environment.

What we offer:

• Opportunity to join a growing international project;
• Competitive salary and benefits package;
• Paid onboarding and continuous training;
• Career development opportunities;
• Dynamic and multicultural work environment;