Technical Support

Cross Border Talents; Porto; Presencial; EUR 19 738; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation bonus

Competitive annual salary

Career development opportunities

Multicultural work environment

Resumo da oferta

A global talent solutions company is seeking Technical Support Advisors fluent in English or Portuguese for their team in A Coruña, Spain. This full-time position involves providing technical assistance with software, hardware, and cloud technologies. Ideal candidates will have a customer-focused attitude and be ready for a multicultural work environment. The role offers a competitive salary of 19,738 gross/year, with career development opportunities and a relocation bonus for qualifying candidates.

Qualificações

• Fluent English or Portuguese (B2 level or higher).
• Experience in IT technologies, especially cloud solutions.
• Customer-focused attitude with great attention to detail.

Responsabilidades

• Provide technical assistance to customers via phone, chat, or email.
• Diagnose and resolve software, hardware, and cloud technology issues.
• Deliver professional and empathetic customer service.

Conhecimentos

Technical support

Interpersonal skills

Problem-solving

Analytical thinking

Communication skills

Formação académica

Education in IT technologies

Ferramentas

Office

Outlook

OneDrive

Exchange

SharePoint

Lync Server

Microsoft Windows

Descrição da oferta de emprego

Are you passionate about technology and ready to grow your career in the IT and software industry?

We are looking for English or Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, Spain, providing technical assistance for a world-leading software development company.

If you have previous experience in technical support or as an IT Technician, this opportunity could be an excellent fit for you.

Responsibilities

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Support users with products such as Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.
• Deliver professional and empathetic customer service.
• Apply analytical thinking and problem-solving skills to handle complex situations effectively.

Requirements

• Native or fluent English or Portuguese (B2 level or higher).
• Education or experience in IT technologies, particularly in cloud solutions.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude with great attention to detail.

What We Offer

• Full-time, permanent contract (39 hours per week).
• Schedule: Monday to Friday, 9:00 to 18:00.
• Competitive annual salary: 19,738 gross/year.
• Relocation bonus: 500
• Multicultural and friendly work environment.
• Career development and promotion opportunities within Spain and internationally.
• Relocation assistance for candidates living outside A Coruña.