Spanish Customer Success Specialist In Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Onsite Work

Job summary

A customer service company in Lisbon is seeking a Spanish Customer Success Specialist to handle customer inquiries effectively and enhance client satisfaction. The ideal candidate will be fluent in Spanish, possess strong communication skills, and have a desire to grow in their career. This role offers competitive compensation along with various perks including a performance bonus and relocation support.

Qualifications

• 0-1 year experience in customer support.
• EU Citizenship or Portuguese Residency Card.
• Eagerness to learn and grow.
• Strong leadership, analytical and communication skills.
• Eagerness to learn and grow in a dynamic team.

Responsibilities

• Deliver top-tier support through various communication channels.
• Assist with account setup, verification, logins, financial transactions, and tech-related issues.
• Serve as a trusted advisor, ensuring an exceptional customer experience.
• Recommend process enhancements to optimize customer interactions.
• Build strong client relationships through clear communication.
• Uphold service quality while adhering to company policies and processes.
• Suggest process improvements to optimize interactions.

Skills

Fluent in Spanish (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Willingness to learn

Job description

Spanish Customer Success Specialist in Lisbon

About the job Spanish Customer Success Specialist in Lisbon

Take Your Career to the Next Level!

We’re on the lookout for a proactive and customer-focusedCustomer Support Specialist to join our innovative team. If you excel in fast-paced environments, have a flexible approach, and enjoy helping others, this opportunity is perfect for you!

Role Overview:

As aCustomer Support Specialist, you’ll handle customer inquiries across multiple channels—including phone, chat, email, and social media—assisting with account management, technical support, and financial concerns. Your contributions will enhance customer satisfaction and drive operational improvements.

Key Responsibilities:

• Deliver top-tier support through various communication channels
• Assist with account setup, verification, logins, financial transactions, and tech-related issues
• Serve as a trusted advisor, ensuring an exceptional customer experience
• Address inquiries and concerns promptly with professionalism
• Foster strong client relationships through clear and effective communication
• Uphold service quality while adhering to company policies
• Recommend process enhancements to optimize customer interactions

Requirements:

• Fluent in Spanish (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Enjoy a seamless transition with our support for your move
• Onsite Work:Engage and grow in a collaborative office environment

Ready to take the next step?Apply today and be part of a team that values innovation and excellence!