Technical Support

Cross Border Talents; Braga; On-site; EUR 17,764 - 21,711; Full time

Benefits offered by this job

Competitive annual salary

Relocation bonus

Career development opportunities

Multicultural work environment

Job summary

A technology recruitment company seeks English or Portuguese-speaking Technical Support Advisors to join their team in A Coruña. Responsibilities include providing technical support, diagnosing issues related to software and cloud technologies, and delivering outstanding customer service. Candidates should have experience in technical support and possess strong communication skills. This full-time position offers a competitive salary and relocation assistance for candidates coming from outside A Coruña.

Qualifications

• Previous experience in technical support or as an IT Technician.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Deliver professional and empathetic customer service.

Skills

Native or fluent English or Portuguese (B2 level or higher)

Strong communication and interpersonal skills

Customer-focused attitude with great attention to detail

Education

Education or experience in IT technologies, particularly in cloud solutions

Tools

Microsoft Office

Microsoft Windows

Job description

Are you passionate about technology and ready to grow your career in the IT and software industry?

We are looking for English or Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, Spain, providing technical assistance for a world-leading software development company.

If you have previous experience in technical support or as an IT Technician, this opportunity could be an excellent fit for you.

Responsibilities

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Support users with products such as Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.
• Deliver professional and empathetic customer service.
• Apply analytical thinking and problem-solving skills to handle complex situations effectively.

Requirements

• Native or fluent English or PortugueseB2 level or higher).
• Education or experience in IT technologies, particularly in cloud solutions.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude with great attention to detail.

What We Offer

• Full-time, permanent contract (39 hours per week).
• Schedule: Monday to Friday, 9:00 to 18:00.
• Competitive annual salary: 19,738 gross/year.
• Relocation bonus: 500 (Flyer support).
• Multicultural and friendly work environment.
• Career development and promotion opportunities within Spain and internationally.
• Relocation assistance for candidates living outside A Coruña.