Technical Support

Cross Border Talents; Lisboa; On-site; EUR 17,764 - 21,711; Full time

Benefits offered by this job

Competitive salary

Relocation bonus

Multicultural work environment

Career development opportunities

Job summary

A global technology firm is seeking Technical Support Advisors in A Coruña, Spain. This role involves providing technical assistance and support for a world-leading software development company. Successful candidates will have experience in technical support or IT technologies, and be fluent in English or Portuguese. The job offers a competitive salary of €19,738 gross/year, relocation assistance, and a multicultural work environment with career development opportunities.

Qualifications

• Native or fluent English or Portuguese (B2 level or higher).
• Education or experience in IT technologies, particularly in cloud solutions.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Deliver professional and empathetic customer service.

Skills

Technical support experience

Fluent English or Portuguese

Strong communication skills

Interpersonal skills

Problem-solving skills

Education

Education in IT technologies

Tools

Microsoft Windows

Office

Outlook

OneDrive

Exchange

SharePoint

Lync Server

Cloud technologies

Job description

Are you passionate about technology and ready to grow your career in the IT and software industry?

We are looking for English or Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, Spain, providing technical assistance for a world-leading software development company.

If you have previous experience in technical support or as an IT Technician, this opportunity could be an excellent fit for you.

Responsibilities

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Support users with products such as Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.
• Deliver professional and empathetic customer service.
• Apply analytical thinking and problem-solving skills to handle complex situations effectively.

Requirements

• Native or fluent English or Portuguese (B2 level or higher).
• Education or experience in IT technologies, particularly in cloud solutions.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude with great attention to detail.

What We Offer

• Full-time, permanent contract (39 hours per week).
• Schedule: Monday to Friday, 9:00 to 18:00.
• Competitive annual salary: 19,738 gross/year.
• Relocation bonus: 500
• Multicultural and friendly work environment.
• Career development and promotion opportunities within Spain and internationally.
• Relocation assistance for candidates living outside A Coruña.