Spanish-Speaking Travel Support Advisor - Porto

RDN CONS; Porto; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Relocation assistance for EU candidats

Paid initial training

Ongoing professional development

International multicultural working环境

Performance-based incentives

Résumé du poste

RDN CONS in Porto, Portugal, is seeking enthusiastic Spanish-speaking candidates for a full-time customer support role on-site. Fresh graduates and entry-level applicants are welcome, as full training will be provided to help you start your career in an international environment.

You will join an international team supporting a leading travel and accommodation platform, assisting customers with bookings, enquiries and service issues.

Qualifications

• Spanish C2 with C1 proficiency in written and spoken communication.
• English B2.
• EU citizenship is mandatory.
• High school diploma.
• Currently living in Portugal or willing to relocate to Porto.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Ability to provide a clean criminal record.
• No previous experience required – fresh graduates and entry-level candidates are welcome.
• Previous customer service or hospitality experience is an advantage.

Responsabilités

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings, accommodation enquiries and service-related issues.
• Investigate customer concerns and provide effective solutions.
• Mediate between customers and service providers when necessary.
• Escalate complex cases to the appropriate teams.
• Maintain accurate records of customer interactions.
• Ensure a positive and professional customer experience.

Connaissances

Spanish C2

English B2

Strong communication

Problem-solving

Formation

High school diploma

Outils

Basic computer skills

Description du poste

RDN CONS in Porto, Portugal, is seeking enthusiastic Spanish-speaking candidates for a full-time customer support role on-site. Fresh graduates and entry-level applicants are welcome, as full training will be provided to help you start your career in an international environment.

You will join an international team supporting a leading travel and accommodation platform, assisting customers with bookings, enquiries and service issues.