Spanish Speaking Customer Support Advisor – Porto, Portugal

RDN CONS; Braga; Sur place; EUR 12 000 - 16 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Relocation assistance

Résumé du poste

RDN CONS in Porto, Portugal is seeking enthusiastic Spanish-speaking candidates to begin a career in customer support. This is a full-time, on-site role with comprehensive training and a multicultural team in an international travel platform environment.

No prior professional experience is required as full training will be provided, and there are opportunities for career development and relocation assistance for eligible EU candidates.

Qualifications

• Spanish C2 and English B2 required or strong proficiency
• EU citizenship is mandatory
• High school diploma required
• Currently living in Portugal or willing to relocate to Porto
• No prior work experience required; fresh graduates welcome
• Previous customer service or hospitality experience is a plus

Responsabilités

• Provide customer support via phone, email and live chat
• Assist customers with travel bookings, accommodation enquiries and service-related issues
• Investigate customer concerns and provide effective solutions
• Mediate between customers and service providers when necessary
• Escalate complex cases to the appropriate teams
• Maintain accurate records of customer interactions
• Ensure a positive and professional customer experience

Connaissances

Spanish C2

English B2

Strong communication

Problem-solving

Formation

High school diploma

Outils

Basic computer skills

Description du poste

About The Opportunity

We are looking for

Location: Porto, Portugal
Work Model: On-site
Employment Type: Full-time

We are looking for enthusiastic Spanish-speaking candidates, including fresh graduates and entry-level applicants, who are ready to start their careers in customer support in Porto, Portugal.

You will join an international team supporting a leading travel and accommodation platform, assisting customers with enquiries, reservations and service-related issues.

This is an excellent opportunity for candidates who enjoy helping people, have strong communication skills and want to develop their careers in an international environment. No previous professional experience is required, as full training will be provided.

Your Responsibilities

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings, accommodation enquiries and service-related issues.
• Investigate customer concerns and provide effective solutions.
• Mediate between customers and service providers when necessary.
• Escalate complex cases to the appropriate teams.
• Maintain accurate records of customer interactions.
• Ensure a positive and professional customer experience.

Your Qualifications

• Spanish C2, with at least C1 proficiency in written and spoken communication.
• English B2.
• EU citizenship is mandatory.
• High school diploma.
• Currently living in Portugal or willing to relocate to Porto.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Ability to provide a clean criminal record.
• No previous experience required – fresh graduates and entry-level candidates are welcome.
• Previous customer service or hospitality experience is an advantage.

What We Offer

• Full-time, on-site employment in Porto, Portugal.
• Paid initial training and ongoing professional development.
• International and multicultural working environment.
• Performance-based incentives.
• Meal allowance and additional employee benefits.
• Relocation assistance for eligible EU candidates.
• Opportunities for career development and professional growth.

If you speak Spanish fluently, enjoy helping people and are looking for an opportunity to start your career in an international environment, we would love to hear from you!