Spanish Speaking Customer Support Advisor – Porto, Portugal

RDN CONS; Aveiro; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Paid initial training

Meal allowance

Relocation assistance (EU)

Career development

International environment

Performance-based incentives

Job summary

RDN CONS in Porto, Portugal, is hiring for enthusiastic Spanish-speaking candidates to start a career in customer support. This on-site, full-time role offers training and the chance to work in an international team supporting travel and accommodation platform customers.

No previous experience required; fresh graduates are welcome. You will handle inquiries via phone, email and live chat, resolve issues, and help travelers with bookings while developing your language and digital skills in a

Qualifications

• Spanish C2 with at least C1 proficiency in written and spoken communication.
• English B2.
• EU citizenship is mandatory.
• High school diploma.
• Currently living in Portugal or willing to relocate to Porto.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Ability to provide a clean criminal record.
• No previous experience required – fresh graduates and entry-level candidates are welcome.
• Previous customer service or hospitality experience is an advantage.

Responsibilities

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings, accommodation enquiries and service-related issues.
• Investigate customer concerns and provide effective solutions.
• Mediate between customers and service providers when necessary.
• Escalate complex cases to the appropriate teams.
• Maintain accurate records of customer interactions.
• Ensure a positive and professional customer experience.

Skills

Spanish language proficiency

Customer service

Communication skills

Problem solving

Teamwork

English proficiency

Education

High school diploma

Tools

Basic computer skills

Job description

About The Opportunity

We are looking for

Location: Porto, Portugal
Work Model: On-site
Employment Type: Full-time

We are looking for enthusiastic Spanish-speaking candidates, including fresh graduates and entry-level applicants, who are ready to start their careers in customer support in Porto, Portugal.

You will join an international team supporting a leading travel and accommodation platform, assisting customers with enquiries, reservations and service-related issues.

This is an excellent opportunity for candidates who enjoy helping people, have strong communication skills and want to develop their careers in an international environment. No previous professional experience is required, as full training will be provided.

Your Responsibilities

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings, accommodation enquiries and service-related issues.
• Investigate customer concerns and provide effective solutions.
• Mediate between customers and service providers when necessary.
• Escalate complex cases to the appropriate teams.
• Maintain accurate records of customer interactions.
• Ensure a positive and professional customer experience.

Your Qualifications

• Spanish C2, with at least C1 proficiency in written and spoken communication.
• English B2.
• EU citizenship is mandatory.
• High school diploma.
• Currently living in Portugal or willing to relocate to Porto.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Ability to provide a clean criminal record.
• No previous experience required – fresh graduates and entry-level candidates are welcome.
• Previous customer service or hospitality experience is an advantage.

What We Offer

• Full-time, on-site employment in Porto, Portugal.
• Paid initial training and ongoing professional development.
• International and multicultural working environment.
• Performance-based incentives.
• Meal allowance and additional employee benefits.
• Relocation assistance for eligible EU candidates.
• Opportunities for career development and professional growth.

If you speak Spanish fluently, enjoy helping people and are looking for an opportunity to start your career in an international environment, we would love to hear from you!