Spanish-Speaking Technical Support Advisor

Jobseurope.Io; Lisboa; On-site; EUR 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Training program

Career development

Multicultural environment

Job summary

Jobseurope.Io in Lisbon, Portugal, seeks a Spanish-speaking Technical Support Advisor to deliver technical help and exceptional customer service on an international project.

You will assist customers in Spanish, troubleshoot issues, and document solutions in a fast-paced, multicultural setting alongside a growing international team.

Qualifications

• Native or fluent Spanish (C1/C2) required.
• Good command of English.
• Experience in Technical Support, IT Helpdesk, or Customer Technical Support.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced, multicultural environment.

Responsibilities

• Providing technical support in Spanish via phone, email, and chat.
• Troubleshooting hardware, software, and connectivity issues.
• Identifying, diagnosing, and resolving technical problems efficiently.
• Escalating complex technical cases when required.
• Accurately documenting customer interactions and solutions.
• Delivering an excellent customer experience while meeting quality and performance targets.

Skills

Spanish fluency

English proficiency

Troubleshooting

Communication skills

Customer service

Multicultural teamwork

Job description

Do you speak Spanish fluently and have a passion for technology and customer support?

We're looking for Spanish-speaking Technical Support Advisors to join an exciting international project based in Lisbon, Portugal.

If you enjoy solving technical issues, helping customers, and working in a dynamic international environment, we'd love to hear from you!

Your role

As a Technical Support Advisor, you will provide technical assistance to customers, ensuring a seamless support experience while delivering outstanding customer service.

Your main responsibilities include:

• Providing technical support in Spanish via phone, email, and chat;
• Troubleshooting hardware, software, and connectivity issues;
• Identifying, diagnosing, and resolving technical problems efficiently;
• Escalating complex technical cases when required;
• Accurately documenting customer interactions and solutions;
• Delivering an excellent customer experience while meeting quality and performance targets.

What we're looking for

• Native or fluent Spanish (C1/C2);
• Good command of English;
• Previous experience in Technical Support, IT Helpdesk, or Customer Technical Support;
• Strong troubleshooting and analytical skills;
• Excellent communication and customer service skills;
• Ability to work in a fast-paced, multicultural environment.

What we offer

• Opportunity to join a growing international project;
• Competitive salary and benefits package;
• Paid training and continuous learning opportunities;
• Career development and internal growth;
• Dynamic and multicultural work environment;