We’re hiring: Spanish Technical Support Specialist

Konecta; Lisboa; On-site; EUR 19,000 - 26,000; Full time

Benefits offered by this job

Language allowance

Performance bonus

Meal allowance

Health insurance after one year

Ongoing training and development

Stable project

Friendly environment

Job summary

Konecta is hiring a Spanish Technical Support Specialist to join our team in Sete Rios, Lisbon. You will provide technical assistance to customers onsite and guide them through solutions.

Native Spanish and fluent English are required, with prior customer service or technical support experience. You will document issues in the database and collaborate with the support team to ensure a first‑class customer experience.

Qualifications

• Native level of Spanish.
• Fluency in English.
• Previous experience in Customer Service or Technical Support.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work effectively within a team.
• Experience with CRM tools and customer support software is an advantage.

Responsibilities

• Provide technical assistance and support to our client’s customers.
• Identify and troubleshoot technical issues.
• Guide customers through the appropriate solutions.
• Record all issues and solutions accurately in the company’s database.
• Collaborate with other support team members to deliver an excellent customer experience.

Skills

Native Spanish

English fluency

Customer service / tech support

Troubleshooting

Communication skills

Team collaboration

CRM tools experience

Tools

CRM software

Job description

Are you a native Spanish speaker with a passion for technology and helping customers? This could be your next opportunity!

Konecta is a leading multinational company specialising in Business Process Outsourcing, delivering innovative customer experience and business solutions to clients across the globe.

We are currently looking for a Spanish Technical Support Specialist to join our team in Sete Rios, Lisbon.

• Provide technical assistance and support to our client’s customers
• Identify and troubleshoot technical issues
• Guide customers through the appropriate solutions
• Record all issues and solutions accurately in the company’s database
• Collaborate with other support team members to deliver an excellent customer experience

What we are looking for

• Native level of Spanish
• Fluency in English
• Previous experience in Customer Service or Technical Support
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication skills
• Ability to work effectively within a team
• Experience with CRM tools and customer support software is considered an advantage
• Availability to work fully onsite in Sete Rios, Lisbon
• Availability to start as soon as possible

What we offer

• Language allowance: €100 gross per month
• Performance bonus: up to €100 gross per month
• Meal allowance: €7 per working day
• Health insurance after one year
• Ongoing training and professional development
• A stable and well-established project
• A friendly and supportive working environment

Working model:

Fully onsite

Starting date:

As soon as possible