Spanish Bilingual Support Agent — Lisbon (On-site) + Bonuses

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Welcome Bonus (€1,000)

Performance Bonus

Total Bonus Package (up to ~€203.33/mo

Job summary

Cross Border Talents in Lisbon is seeking dedicated Customer Support Representatives to handle a high-volume of inquiries by phone, providing professional assistance and resolving complex issues.

The role requires fluent Spanish (C1) and English (B2), prior customer service experience, strong communication, empathy, and resilience to de-escalate challenging situations. This is an on-site position with a welcoming bonus package.

Qualifications

• Languages required: Spanish (C1) and English (B2).
• Experience: Mandatory prior customer service experience, ideally in high-volume phone support.
• Strong communication, active listening, empathy, and problem-solving abilities.
• Resilience: maintain professionalism and composure in challenging situations.

Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• Demonstrate decision-making and sound judgment when addressing customer needs.
• De-escalate sensitive customer situations with empathy and patience.

Skills

Communication

Active listening

Empathy

Problem solving

Resilience

Job description

Cross Border Talents in Lisbon is seeking dedicated Customer Support Representatives to handle a high-volume of inquiries by phone, providing professional assistance and resolving complex issues.

The role requires fluent Spanish (C1) and English (B2), prior customer service experience, strong communication, empathy, and resilience to de-escalate challenging situations. This is an on-site position with a welcoming bonus package.