Spanish-Speaking Retail & Customer Care Specialist

Kats Recruitment; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Accommodation provided

Flight reimbursement after probation

Portuguese registration assistance

Private health insurance

Job summary

Kats Recruitment seeks a Spanish-speaking Retail & Customer Care Specialist for an on-site role in Lisbon, Portugal. You will represent international fashion and lifestyle brands, guiding customers on products, orders, and returns across multiple channels.

Ideal candidates are fluent in Spanish (C1/C2) with English (B2), ready to work 40 hours weekly in a dynamic, multicultural office. Accommodation and relocation support are offered.

Qualifications

• Fluent in Spanish with C1/C2 level.
• Good working knowledge of English (B2).
• EU/EEA passport or valid Portuguese work/residence permit.
• Strong customer-facing communication and listening abilities.

Responsibilities

• Represent brands to Spanish-speaking customers with personalized guidance.
• Handle omnichannel inquiries (phone, live chat, email, social) and assist orders.
• Oversee end-to-end order modifications, returns, and delivery tracking.
• Resolve issues proactively to build loyalty and advocacy.

Skills

Spanish (C1/C2)

English (B2)

Customer service

Multitasking

CRM tools

Tools

CRM tools

Job description

Spanish-Speaking Retail & Customer Care Specialist – On-Site (Lisbon Office)

Are you fluent in Spanish and enthusiastic about retail trends, e-commerce, and providing high-touch customer experiences? We are seeking energetic, client-focused professionals to join our retail operations team as a Retail & Customer Care Specialist on-site in Lisbon, Portugal.
In this role, you will represent major international fashion, lifestyle, and consumer retail brands—serving as the direct link between Spanish-speaking shoppers and the brand through seamless order assistance, product guidance, and issue resolution.

The Role

• Brand Representation: Act as the primary voice of the brand for Spanish-speaking consumers, providing personalized guidance on product catalogs, sizing recommendations, seasonal collections, and promotional campaigns.
  
• Omnichannel Customer Care: Manage customer inquiries across phone, live chat, email, and social messaging platforms regarding order processing, payment verification, and delivery tracking.
  
• E-Commerce Operations: Oversee the end-to-end resolution of order modifications, returns, exchanges, claims for lost shipments, and store credit issuance using integrated retail management tools.
  
• Customer Advocacy: Turn complex order or delivery challenges into positive, loyalty-building interactions through empathetic listening, quick problem-solving, and professional advocacy.
  

Working Model & Location

• Location: Lisbon, Portugal.
  
• Work Model: Full-time, 100% on-site role based in a state-of-the-art office hub in central Lisbon.
  
• Schedule: Rotational shifts (40 hours per week).
  

Relocation & Onboarding Package

• Accommodation Included: Dedicated company-allocated apartment or room (rent and basic utilities supported) for candidates relocating to Lisbon.
  
• Travel Assistance: Initial flight ticket to Lisbon reimbursed after probation.
  
• Full Administrative Support: Assistance with local Portuguese registration (NIF, NISS, healthcare registration, and bank account opening).
  

What We Offer

• Salary: Competitive gross monthly package tailored to Spanish profiles, plus monthly performance and quality incentives.
  
• Benefits: Private health and dental insurance, meal vouchers, and paid initial corporate training.
  
• Workplace Perks: Vibrant, multicultural team environment, modern breakout areas, complimentary coffee, and continuous social activities.
  
• Career Growth: Opportunities to transition into Team Leadership, Quality Assurance, E-Commerce Operations, or Partner Management.
  

Requirements

• Language Skills: Native or Near-Native command of Spanish (C1/C2) with good working knowledge of English (B2).
  
• Work Authorization: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit.
  
• Soft Skills: Passion for customer satisfaction, active listening, clear written communication, and strong attention to detail.
  
• Technical Skills: Comfortable using multi-screen software environments and web-based CRM tools (paid training provided).