Spanish E-Commerce Customer Specialist in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Health & Life Insurance

Relocation assistance

Onsite office

Job summary

Cross Border Talents is seeking a Customer Specialist for an E-Commerce project. You will be the primary contact for customers, assisting with product questions and order issues, and ensuring timely, professional support across channels.

Requirements include Spanish (C1/C2) and English (B2), EU citizenship or Portuguese residency, and 0-1 year in content moderation or related analytics. Relocation assistance and onsite collaboration are part of the role.

Qualifications

• 0-1 year of experience in content moderation or a related analytical role.
• Proficiency in Spanish (C1/C2) and English (B2).
• EU citizenship or Portuguese residency.

Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other digital channels.
• Assist customers with product inquiries, orders, payments, deliveries, cancellations, returns, refunds, and account-related requests.
• Provide clear information regarding products, promotions, shipping options, and policies.
• Resolve customer concerns and complaints while maintaining high satisfaction levels.
• Investigate order-related issues and provide practical, solution-focused assistance.
• Accurately document interactions, requests, actions taken, and resolutions in internal systems.
• Escalate complex or high-priority cases to the appropriate teams.
• Collaborate with internal departments, logistics partners, and other teams to resolve issues.
• Meet performance targets related to quality, productivity, response times, and customer satisfaction.

Skills

Critical thinking

Communication

Decision-making

Job description

Build Your Career in Customer Service – E-Commerce Project!

Join a fast-paced and growing e-commerce environment where customer satisfaction, trust, and service excellence are at the heart of every interaction. If you enjoy helping people, solving problems, and providing outstanding support, this position offers an excellent opportunity to develop your career in the e-commerce industry.

Role Overview

As a Customer Specialist for the E-Commerce Project, you will be the primary point of contact for customers, assisting them throughout their online shopping experience. From answering questions about products and orders to resolving payment, delivery, return, and refund issues, you will help ensure every customer receives timely, professional, and effective support.

Key Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other digital communication channels.
• Assist customers with product inquiries, orders, payments, deliveries, cancellations, returns, refunds, and account-related requests.
• Provide clear and accurate information regarding products, promotions, shipping options, marketplace policies, and available services.
• Resolve customer concerns and complaints efficiently while maintaining high levels of customer satisfaction.
• Investigate order-related issues and provide practical, solution-focused assistance to ensure a positive customer experience.
• Accurately document customer interactions, requests, actions taken, and case resolutions within internal systems.
• Escalate complex, sensitive, or high-priority cases to the appropriate teams in accordance with established procedures.
• Collaborate with internal departments, logistics partners, and other relevant teams to ensure timely and effective issue resolution.
• Meet established performance targets related to quality, productivity, response times, and customer satisfaction.

Requirements

• Language Skills: Proficiency in Spanish (C1/C2) and English (B2).
• Eligibility: EU citizenship or a valid Portuguese residency card.
• Experience: 0-1 year of experience in content moderation or a related analytical role.
• Skills: Strong critical thinking, communication, and decision-making abilities.
• Mindset: Objective, detail-oriented, and eager to grow within a fast-paced environment.

Why Join Us?

• Competitive Salary: Recognition for your experience and expertise.
• Welcome Bonus: Extra rewards for multilingual proficiency.
• Meal Allowance: Support during your workday.
• Health & Life Insurance: Comprehensive benefits for your peace of mind.
• Collaborative Team: Join a supportive, international, and communicative workplace.
• Relocation Assistance: Seamless support for your move to Portugal.
• Onsite Opportunities: Thrive in a dynamic and engaging office environment.

Ready to make a meaningful impact?
Apply today and take the first step toward fostering safer, smarter online communities!