Retail Customer Support Advisor – Full-Time

Cross Border Talents; Lisboa; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Meal allowance

Job summary

Cross Border Talents in Lisbon, Portugal is seeking Spanish-speaking Retail Customer Support Advisors to join our team. The role focuses on delivering a positive customer experience by assisting customers with retail-related inquiries and providing accurate information.

You will respond in Spanish, handle orders and product questions, and work Monday to Friday, 08:00–17:00, with a base salary of €950 per month plus a performance bonus of up to €150 and a €7 meal allowance per working day.

Qualifications

• Fluency in Spanish (C2), written and spoken.
• Strong communication and interpersonal skills.
• Customer-focused attitude with problem-solving abilities.
• Ability to handle inquiries professionally and efficiently.
• Excellent organizational skills and attention to detail.

Responsibilities

• Respond to Spanish-speaking customer enquiries via designated channels.
• Provide information on products, orders, and requests.
• Handle questions and complaints professionally; maintain quality service.
• Identify customer needs and offer appropriate solutions.
• Record interactions and maintain accurate records.
• Collaborate with team to meet customer satisfaction targets.

Skills

Spanish fluency

Communication skills

Customer-focused

Problem-solving

Attention to detail

Job description

Location: Lisbon, Portugal
Language Required: Spanish
Start Date: 2 November 2026
Employment Type: Full-Time
Work Schedule: Monday to Friday, 08:00–17:00
Base Salary: €950 per month
Performance Bonus: Up to €150
Additional Benefit: €7 meal allowance per working day
Relocation Support: Not provided – local candidates only

About the Role

We are looking for Spanish-speaking Retail Customer Support Advisors to join our team in Lisbon, Portugal. The ideal candidates will be passionate about customer service, enjoy communicating with people, and be committed to delivering a positive customer experience.

In this role, you will assist customers with retail-related enquiries, provide accurate information, and help resolve issues efficiently while maintaining high service standards.

Key Responsibilities

• Respond to customer enquiries in Spanish through the designated communication channels.
• Provide information and assistance regarding retail products, orders, and customer requests.
• Handle customer questions, concerns, and complaints professionally.
• Identify customer needs and provide appropriate solutions.
• Ensure a positive and professional customer experience.
• Follow company procedures and maintain quality standards.
• Record customer interactions and update relevant information accurately.
• Work collaboratively with team members to achieve customer satisfaction and performance targets.

Requirements

• Fluency in Spanish C2, both written and spoken.
• Good communication and interpersonal skills.
• A customer-focused attitude with strong problem-solving abilities.
• Ability to manage customer enquiries professionally and efficiently.
• Good organisational skills and attention to detail.