French-Speaking Customer Support Specialist – Lisbon

Concentrix; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix is looking for a Customer Representative in Lisbon, Portugal, to assist customers in a friendly and efficient manner via email and phone. The role requires a high level of French and fluent English, emphasizing excellent communication and active listening skills.

This position offers a competitive salary, performance bonuses, full training, and career development opportunities. Applicants must be authorized to work in Portugal.

Qualificações

• High level of French (written and oral) and fluent in English (B2).
• Excellent communication and active listening skills.
• Ability to identify customers' needs and propose fast solutions.
• Proactive, self-motivated, and great team player.

Responsabilidades

• Assist customers through multiple channels (email or phone).
• Support customers with booking management and billing issues.
• Attract potential customers by answering questions.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

Conhecimentos

Fluent French (written and oral)

Fluent English (B2)

Excellent communication skills

Active listening skills

Ability to identify customer needs

Proactivity

Team player

Descrição da oferta de emprego

Concentrix is looking for a Customer Representative in Lisbon, Portugal, to assist customers in a friendly and efficient manner via email and phone. The role requires a high level of French and fluent English, emphasizing excellent communication and active listening skills.

This position offers a competitive salary, performance bonuses, full training, and career development opportunities. Applicants must be authorized to work in Portugal.