Spanish-Speaking Customer Service Pro – Lisbon (On-site)

Concentrix; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and performance bonus

Full paid training

Career development programs

Bring-a-friend bonus opportunities

Job summary

Concentrix seeks a Spanish-speaking Customer Service Representative for its Cash App Services team in Lisbon, Portugal. This on-site role involves assisting customers through various communication channels, resolving technical issues, and promoting a positive customer experience. Candidates should be fluent in Spanish and English and have strong analytical skills. The position offers competitive salary, performance bonuses, and opportunities for career development and training.

Qualifications

• High level of Spanish and fluency in English is essential.
• Strong analytical skills to resolve customer queries effectively.
• Previous experience in customer service or call centers preferred.

Responsibilities

• Assist customers through phone, email, chat, or social media.
• Answer questions about features and account setup.
• Help resolve app-related technical issues.
• Guide users through account creation or identity verification.
• Build and maintain a positive customer experience.
• Escalate complex issues to higher-level support.

Skills

Fluency in Spanish (oral and written)

Fluency in English (C1)

Analytical and troubleshooting skills

Familiarity with mobile apps and digital payments

Customer service experience

Job description

Concentrix seeks a Spanish-speaking Customer Service Representative for its Cash App Services team in Lisbon, Portugal. This on-site role involves assisting customers through various communication channels, resolving technical issues, and promoting a positive customer experience. Candidates should be fluent in Spanish and English and have strong analytical skills. The position offers competitive salary, performance bonuses, and opportunities for career development and training.