Spanish Speaking - Customer Support - Based in Lisbon Location

Cross Border Talents; Matosinhos; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Relocation support provided

Job summary

Cross Border Talents is hiring a Spanish-speaking Technical Customer Support Specialist to support a Medical Devices project in Portugal. You will assist users in Spanish and English, troubleshoot technical inquiries, document cases, and ensure smooth resolutions to deliver positive customer experiences.

The role emphasizes strong communication, problem-solving, and empathetic, patient service in a high-tech environment.

Qualifications

• Fluent in Spanish and English.
• Tech-savvy with comfort in handling technical inquiries.
• Strong communication skills.
• Good problem-solving ability and quick thinking.
• Detail-oriented and able to track issues accurately.
• Empathetic, patient, and customer-focused.
• Able to stay calm in high-pressure situations.
• Previous customer service experience preferred.
• Sales experience is a plus, but not mandatory.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Skills

Spanish fluency

English fluency

Tech-savvy

Strong communication

Problem-solving

Detail-oriented

Empathetic & patient

Job description

Work Model: Onsite
Employment Type: Full-time
Language Requirement: Spanish and English

About The Role

We are hiring an Spanish-speaking Technical Customer Support Specialist for a Medical Devices Technology customer service project based in Portugal.

In this role, you will provide customer support in Spanish and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Spanish and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Relocation support provided

Only candidates fluent in both Spanish and English and currently based in Portugal or EU passport holders open to relocation will be considered.