Spanish-Speaking Technical Support Specialist – Medical Devices

Kats Recruitment; Lisboa; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Relocation support

Fully paid training

Private health/dental insurance

Meal allowances

Job summary

Kats Recruitment seeks a Spanish-speaking Technical Support Specialist for an on-site role in Lisbon, Portugal. You will support healthcare professionals, clinics, and patients with medical devices, diagnostics, and digital health tools, ensuring safety and smooth operation.

Responsibilities include troubleshooting, documentation, incident escalation per regulatory standards, and coordinating warranties and parts logistics.

Qualifications

• Native or near-native Spanish (C1/C2) with strong verbal and written skills.
• Solid English (B2+) for internal comms, training, and logging.
• Interest/experience in healthcare or medical tech.
• Detail-oriented with patient-centric demeanor.
• Good technical aptitude with ability to explain complex instructions clearly.
• On-site availability in Lisbon.

Responsibilities

• Provide Spanish-language customer care and technical support via phone, email, and portals.
• Assist providers, pharmacies, and patients with device setup and troubleshooting.
• Guide users through proper usage and product documentation.
• Log and classify inquiries and incidents in validated medical CRM systems.
• Elevate adverse events and safety incidents per ISO/MDR/FDA guidelines.
• Coordinate device replacements, returns, and spare parts logistics.
• Maintain data confidentiality and comply with healthcare data laws.

Skills

Spanish fluency

English proficiency

Healthcare interest

Technical support

Regulatory awareness

Job description

Spanish-speaking Technical Support Specialist – Medical Devices | Lisbon

Job Description

We are recruiting Spanish-speaking Technical Support Specialists for an on-site role in Lisbon, Portugal, supporting a leading global manufacturer of innovative medical devices and healthcare technologies. In this vital role, you will provide specialized customer and technical support to healthcare professionals, clinics, and patients using cutting-edge medical equipment, diagnostic tools, or digital health applications. You will serve as a trusted point of contact, ensuring quick issue resolution, patient safety, and seamless day-to-day operation of essential medical technology.

Your Role

• Deliver empathetic, accurate, and professional customer care and technical support in Spanish via phone, email, and digital portals.
• Assist healthcare providers, pharmacies, and patients with device setup, troubleshooting, configuration, and connectivity issues.
• Guide users through proper usage, operating procedures, and product documentation.
• Log, classify, and track all inquiries, product feedback, and technical incidents within validated medical CRM systems.
• Identify, document, and immediately elevate adverse events, product malfunctions, and safety-critical incidents in strict adherence to regulatory standards (e.g., ISO, MDR, FDA guidelines).
• Coordinate device replacements, returns, warranty claims, and spare parts logistics.
• Maintain exceptional quality and data integrity while complying with healthcare confidentiality and data protection laws.

Your Qualifications

• Native or near-native fluency in Spanish (C1/C2 level) with strong verbal and written communication.
• Solid command of English (B2 level or higher) for internal communications, training, and database logging.
• Strong interest or background in healthcare, medical technology, nursing, biomedical sciences, or technical customer care.
• High attention to detail, active listening, and a calm, reassuring, and patient-centric demeanor.
• Good technical aptitude and problem-solving skills, with the ability to explain complex technical instructions clearly.
• Previous experience in technical support, customer care, or the healthcare/pharmaceutical industry is considered an advantage.
• Availability to work on-site at modern offices in Lisbon on rotating operational schedules.

The Offer

• Location: Modern office facilities in Lisbon, Portugal (full-time on-site).
• Work Schedule: 40 hours per week, rotational shifts (operating within standard daytime/evening schedules).
• Compensation & Benefits: Competitive monthly salary package plus performance bonuses, daily meal allowances, and private health/dental insurance.
• Relocation Support: Comprehensive relocation packages available for candidates moving to Lisbon (including travel assistance and company accommodation options).
• Training: Extensive, fully paid specialized training covering medical device compliance, technical architectures, and communication standards.
• Environment & Career Growth: Purpose-driven, multicultural environment with structured long-term advancement opportunities in the healthcare technology sector.