Spanish Speaking - Customer Support - Based in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Relocation support provided

Job summary

Cross Border Talents is seeking a Spanish-speaking Technical Customer Support Specialist for a Medical Devices project based in Portugal. You will provide customer support in Spanish and English, troubleshoot technical inquiries, and document cases to ensure smooth resolution.

You will join a dynamic team in a full-time onsite role, with relocation support provided and a competitive salary. Fluency in Spanish and English, plus strong communication skills, are essential to deliver outstanding

Qualifications

• Fluent in Spanish and English as required languages.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication skills to convey solutions clearly.
• Detail-oriented with good documentation practice.

Responsibilities

• Provide technical customer service and support in Spanish and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers and document cases accurately.
• Track issues and follow up until resolution to ensure satisfaction.
• Maintain a positive customer experience and build loyalty.

Skills

Spanish

English

Technical support

Communication

Problem solving

Job description

Work Model: Onsite
Employment Type: Full-time
Language Requirement: Spanish and English

About The Role

We are hiring an Spanish-speaking Technical Customer Support Specialist for a Medical Devices Technology customer service project based in Portugal.

In this role, you will provide customer support in Spanish and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Spanish and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Relocation support provided

Only candidates fluent in both Spanish and English and currently based in Portugal or EU passport holders open to relocation will be considered.