Spanish customer support- Lisbon

Rec_MRC; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Complete paid training

Private health insurance

Many other benefits

Resumo da oferta

A global customer support firm in Lisbon is seeking fluent Spanish speakers to assist clients in an international environment. The ideal candidate must have C1 level in Spanish and B2 in English, along with strong communication and soft skills. Responsibilities include providing tailored solutions, troubleshooting, and ensuring customer satisfaction via phone, email, and chat. The company offers complete paid training, private health insurance, and other benefits, and requires candidates to hold an EU passport or Portuguese residence card.

Qualificações

• Speak C1 level of Spanish and B2 of English.
• Possess good communication skills and soft skills.
• Demonstrate a willingness to learn.

Responsabilidades

• Communicate with customers and ensure maximum satisfaction.
• Provide exceptional B2B customer support and assist business clients.
• Deliver excellent personalized service via Phone, Email, and/or Chat.
• Identify account holder and verify account information.
• Comply with all regulatory guidelines and procedures.

Conhecimentos

Fluent Spanish (C1)

Good English (B2)

Good communication skills

Soft skills

Willingness to learn

Descrição da oferta de emprego

We are looking for fluent Spanish speakers (C1 min) with a good English level (B2 min) to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.

What we are looking for in a candidate

• Speak C1 level of Spanish and B2 of English
• Good communication and soft skills
• Willingness to learn

What you will have to do

• Communicate with customers (by chat, e-mail and phone) and ensure maximum satisfaction
• Your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.
• Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas, including but not limited to
• Identify account holder
• Verify account information
• Comply with all regulatory guidelines and procedures provided by Customer

What you will be offered

• Complete paid training
• Private health insurance
• Many other benefits

Important information

It is mandatory that you have an EU passport or a Portuguese residence card.

When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.