Spanish-Speaking Customer Support – Airline Project

Recruityard; Lisboa; Remoto; EUR 15.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonus up to €120/month

Meal allowance €7.63 net per working d

Welcome bonus €1,000 paid in 12 instal

Start dates flexible

Descrizione del lavoro

Recruityard in Lisbon seeks a Spanish-speaking Customer Support Specialist for an international airline project. You will assist customers by phone, email and chat, handling bookings, changes and cancellations, and providing accurate travel information with a friendly touch.

Key requirements include Spanish C2 and at least 6 months in a contact centre. Travel sector experience is a plus; rotations include weekends. A welcome bonus and meal allowance are offered.

Competenze

• Spanish C2 and strong communication skills.
• Minimum 6 months of contact centre experience.
• Travel or tourism sector experience is a plus.
• Experience with GDS systems such as Amadeus, Sabre or Galileo is highly valued.
• Availability to work rotational shifts, including weekends.

Mansioni

• Provide customer support via phone, email and chat.
• Assist customers with information, sales requests and complaints.
• Manage airline bookings, including new reservations, changes and cancellations.
• Support ticket issuance, modifications and cancellations.
• Handle sensitive or escalated customer cases when necessary.
• Provide accurate, real-time information to help customers make informed travel decisions.
• Listen to customers’ needs and provide practical, personalised solutions.
• Deliver a positive and professional customer experience throughout the interaction.

Conoscenze

Spanish C2

Customer service

Strumenti

Amadeus

Sabre

Galileo

Descrizione del lavoro

Spanish-Speaking Customer Support – Airline Project

Schedule: Monday to Sunday, between 08:00 and 21:00

Days off: 2 rotational days per week

We are looking for a Spanish-speaking Customer Support Specialist to join an international airline project in Lisbon.

You will be supporting customers of one of Europe’s leading low-cost airlines, helping them with bookings, travel information, changes, cancellations and other customer service requests.

What you’ll be doing

Provide customer support via phone, email and chat

Assist customers with information, sales requests and complaints

Manage airline bookings, including new reservations, changes and cancellations

Support ticket issuance, modifications and cancellations

Handle more sensitive or escalated customer cases when necessary

Provide accurate, real-time information to help customers make informed travel decisions

Listen to customers’ needs and provide practical, personalised solutions

Deliver a positive and professional customer experience throughout the interaction

What we’re looking for

Spanish C2

Minimum 6 months of Contact Centre experience

Previous experience in the travel or tourism sector is a plus

Experience with GDS systems such as Amadeus, Sabre or Galileo is highly valued

Strong communication and customer service skills

Empathy, problem-solving mindset and team spirit

Availability to work rotational shifts, including weekends

What’s offered

Performance bonus: up to €120/month

Meal allowance: €7.63 net per working day

Welcome bonus: €1,000 - The welcome bonus is paid in 12 monthly instalments during the first year of employment .

Start & Contract

Full-time position

Initial commitment of at least 6 months

If you speak Spanish fluently, have previous customer service experience and would like to work in an international travel environment, we’d love to hear from you.