Spanish-speaking Customer Service Representative – Airline Project

CB Talents SP; Lisboa; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Meal allowance

Job summary

Cross Border Talents is hiring a Spanish-speaking Airline Customer Service Representative to assist passengers with bookings and inquiries across channels. The role involves handling bookings, changes, ticketing, and escalated cases in a fast-paced, international environment.

Requirements include Spanish C1, English B2, and at least 6 months in a contact centre. Local candidates only; shifts include weekends with rotating hours.

Qualifications

• Spanish C1 proficiency (spoken and written).
• English B2 proficiency (spoken and written).
• At least 6 months of contact centre experience.
• Experience in customer service and ability to manage high volumes of incoming calls.
• Strong communication, active listening, and problem-solving skills.
• Empathy, resilience, and sound decision-making abilities.
• Ability to handle challenging customer situations and complaints professionally. Rotating shifts, including weekends.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Assist passengers with bookings, changes, cancellations, and ticketing enquiries.
• Handle customer complaints, sales enquiries, and escalated cases.
• Provide accurate, real-time travel information and tailored solutions.
• Support back-office operations, including ticket issuance and reservation modifications.
• Manage high call volumes while maintaining excellent service standards.
• Ensure a positive customer experience through active listening, empathy, and professional communication.

Skills

Spanish (C1)

English (B2)

Contact centre exp.

Customer service

Tools

Sabre

Amadeus

Galileo

Job description

Spanish-speaking Airline Customer Service Representative

Location:To be confirmed – Local candidates only
Industry:Aviation / International Airline
Languages:Spanish C1 & English B2
Start Date:12 November 2026
Work Schedule:Monday–Sunday, rotating shifts between 08:00 and 21:00, with 2 rotating days off per week

About the Role

Join the customer service team of one of Europe's largest low-cost airlines, connecting destinations across Europe, North Africa, and the Middle East.

As a Customer Service Representative, you will assist Spanish-speaking passengers with bookings, travel enquiries, and customer service requests across multiple communication channels. This is an exciting opportunity for experienced customer service professionals who enjoy helping people and thrive in a dynamic, international environment.

Key Responsibilities

• Provide customer support viaphone, email, and live chat.
• Assist passengers with flight bookings, changes, cancellations, and ticketing enquiries.
• Handle customer complaints, sales enquiries, and sensitive or escalated cases.
• Provide accurate, real-time travel information and tailored solutions.
• Support back-office operations, including ticket issuance and reservation modifications.
• Manage high call volumes while maintaining excellent service standards.
• Ensure a positive customer experience through active listening, empathy, and professional communication.

Requirements

• Spanish:Minimum C1 proficiency (spoken and written).
• English:Minimum B2 proficiency (spoken and written).
• At least 6 months of Contact Centre experience (mandatory).
• Previous customer service experience and ability to manage high volumes of incoming calls.
• Strong communication, active listening, and problem-solving skills.
• Empathy, resilience, and sound decision-making abilities.
• Ability to manage challenging customer situations and complaints professionally.Flexibility to work rotating shifts, including weekends.

Nice to Have

• Previous experience in the travel, tourism, or aviation industry.
• Knowledge of GDS systems such as Sabre, Amadeus, or Galileo.

Salary & Benefits

Base Salary:€920 gross/month

Welcome Bonus:€1,000, paid in 12 monthly instalments during the first year of employment (approximately €83.33/month).

Performance Bonus:Up to €120/month, based on individual performance.

Meal Allowance:€7.63 net per working day.

Quarterly Bonus:Mentioned in the package; amount and conditions to be confirmed.

Relocation & Eligibility

• Local candidates only– no relocation package available.
• Candidates must be available for the start date of12 November 2026.

Important Info:Candidates must have the necessaryvalid work permit/right to work in the country of employment.