Customer Service – Spanish

Cross Border Talents; Lisboa; In loco; EUR 9300 - 11.000; Tempo pieno

Vantaggi offerti da questo lavoro

€920 base salary per month

Welcome bonus of €1,000

Performance bonus up to €120 per month

Meal allowance €7.63 net per working日

Office-based role in Lisbon

Start date 19 November 2026

Descrizione del lavoro

Cross Border Talents is seeking a Customer Service Agent in Lisbon to support customers in Spanish and English across calls, emails and chats. You will manage bookings and assist with tickets, changes, and back-office tasks while handling escalated cases with professionalism.

Ideal candidates have Spanish (C1) and English (B2) proficiency, at least 6 months in a contact center, strong communication and empathy, and are available for rotating shifts.

Competenze

• Fluent Spanish (C1 minimum) and English (B2 minimum), spoken and written.
• At least 6 months of contact centre or customer service experience, including high volumes of incoming calls.
• Resilience and professionalism when handling complaints and escalations.

Mansioni

• Support customers via phone, email and chat.
• Handle information requests, sales inquiries and complaints.
• Manage bookings: create, modify and cancel reservations.
• Support back-office tasks such as ticket issuance, changes and cancellations.
• Handle sensitive and escalated customer cases professionally.
• Provide accurate, real-time information and tailored solutions.

Conoscenze

Spanish (C1) and English (B2) fluency

Contact center experience

Active listening & empathy

Strumenti

Sabre

Amadeus

Galileo

Descrizione del lavoro

Customer Service Agent – Spanish and English (Lisbon)

We are looking for Spanish-speaking Customer Service Agents to join the team of one of the largest low-cost airlines in Europe, connecting major cities across Europe, North Africa and the Middle East.

What you will do

• Support customers via phone, email and chat
• Handle information requests, sales inquiries and complaints
• Manage bookings: create, modify and cancel reservations
• Support back-office tasks such as ticket issuance, changes and cancellations
• Handle sensitive and escalated customer cases professionally
• Provide accurate, real-time information and tailored solutions

What we are looking for

• Fluent Spanish (C1 minimum) and English (B2 minimum), spoken and written
• At least 6 months of contact centre or customer service experience, including high volumes of incoming calls
• Resilience and professionalism when handling complaints and escalations
• Strong communication skills, empathy and active listening
• Availability to work rotating shifts
• Nice to have: experience in tourism or travel, or with GDS tools (Sabre, Amadeus, Galileo)

What we offer

• Gross base salary of €920 per month
• Welcome bonus of €1,000
• Performance bonus of up to €120 per month
• Meal allowance of €7.63 net per working day
• Schedule: Monday to Sunday between 08:00 and 21:00, with 2 rotating days off
• Office-based role in Lisbon
• Start date: 19 November 2026

Please note: this position is open to candidates already living in Lisbon or nearby. Relocation is not offered.