Spanish-Speaking Customer Support Advisor in Lisbon, Portugal

Nordic Jobs Worldwide; Lisboa; Vor Ort; EUR 20.000 - 32.000; Vollzeit

Benefits dieser Stelle

Relocation package

Health insurance

Paid training

Bonus scheme

Central office

International environment

Employee discounts

Social events

Career development

Team support

Zusammenfassung

Nordic Jobs Worldwide is seeking native Spanish-speaking Customer Service Representatives to join an international team in Portugal. You will assist guests and hosts via phone and email, helping with bookings and travel-related inquiries, while benefitting from a comprehensive relocation package.

Relocation, health insurance, paid training, and an attractive bonus scheme are offered. Work in a modern, centrally located office within an international, multicultural environment.

Qualifikationen

• Native-level Spanish written and spoken
• Good written and spoken English
• Strong communication and customer focus
• Previous customer service experience is an advantage
• Good organisational and problem-solving skills
• Comfortable using online platforms and digital tools
• Empathetic and professional in handling inquiries
• Interest in travel and hospitality industry
• Valid work permit for Portugal if not an EU citizen

Aufgaben

• Provide friendly and efficient customer support to an international travel and accommodation community
• Act as first point of contact via inbound calls and email
• Identify issues and escalate complex cases to appropriate teams
• Deliver clear, accurate, and personalized responses
• Research and troubleshoot customer concerns using available tools
• Assist in resolving disputes between guests and hosts professionally
• Manage multiple inquiries and tasks while maintaining high service standards

Kenntnisse

Spanish language

English language

Customer service

Communication skills

Problem solving

Jobbeschreibung

Do you want to build your customer service career in the travel and hospitality industry while living in Portugal? Our partner is looking for Spanish-speaking Customer Service Representatives who are ready to join an international team and help customers enjoy seamless travel experiences.

Join a supportive team where you will assist guests and hosts through phone and email, helping them with bookings, accommodation inquiries, and travel-related challenges. Enjoy a comprehensive relocation package and a wide range of employee benefits as you take the next step in your career in Portugal.

About the company

Our partner is a global leader in the customer service industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative customer service solutions and seamless customer experiences.

What will you do?

• Provide friendly and efficient customer support to an international travel and accommodation community
• Act as the first point of contact, handling and resolving customer inquiries via inbound phone calls and email
• Identify customer issues and upscale complex cases to the appropriate teams when necessary
• Deliver clear, accurate, and personalised responses to customer inquiries
• Research and troubleshoot customer concerns using available tools and resources
• Assist in resolving disputes between guests and hosts, ensuring fair and professional communication
• Manage multiple customer inquiries and tasks simultaneously while maintaining high service standards

Candidate profile

• Native-level Spanish language skills, both written and spoken
• Good written and spoken English
• Strong communication skills and a customer-oriented mindset
• Previous customer service experience is an advantage
• Good organisational and problem-solving skills
• Comfortable working with online platforms and digital tools
• Ability to remain professional and empathetic when handling customer inquiries
• Interest in the travel and hospitality industry
• Valid work permit for Portugal if you are not an EU citizen

Employer offers

• Comprehensive relocation package to help you settle in Portugal
• Health insurance
• Paid training to prepare you for your role
• Attractive bonus scheme
• Modern and centrally located office
• International and multicultural working environment
• Employee discounts and benefits
• Social events and team-building activities
• Opportunities for professional development and career growth
• Ongoing support from team managers, HR, and colleagues

About Portugal

Experience the perfect combination of career opportunities and an exciting lifestyle in Portugal, a country known for its beautiful coastline, sunny climate, and welcoming international community. From historic cities and vibrant cafés to stunning beaches and delicious cuisine, Portugal offers an excellent quality of life and plenty of opportunities to explore while building your international career.