Customer Service Specialist – Airline Industry (with Italian)

Boeva Tech; Barreiro; Sur place; EUR 10 000 - 12 000; Plein temps

Avantages offerts par ce poste

14-month salary

Performance bonus

Complexity bonus

Full-time contract

Résumé du poste

Boeva Tech in Portugal is seeking a Customer Service Specialist for the airline industry, fluent in Italian and proficient in English. You will handle reservations, inquiries, and disruptions, delivering empathetic support to passengers across channels.

This full-time role offers a base salary of €1000 gross per month (paid over 14 months) plus performance and complexity bonuses, onboarding and career growth within a global aviation team, with rotational shifts including weekdays and weekends.

Qualifications

• Fluent Italian (C2 level or higher)
• Good English communication skills (minimum B2 level)
• Minimum 6 months of Customer Service experience in a similar role (mandatory)
• Excellent communication and interpersonal skills
• Strong customer orientation, empathy, and team spirit
• Ability to multitask and work efficiently in a fast-paced environment
• Problem-solving mindset and attention to detail
• Availability to work rotational shifts, including weekends and public holidays

Responsabilités

• Assist customers via phone, email, and other support channels
• Handle flight reservations, booking modifications, cancellations, and travel-related inquiries
• Provide information regarding schedules, airline services, baggage policies, and travel requirements
• Support passengers during travel disruptions and help identify suitable solutions
• Resolve customer issues efficiently while maintaining high service quality standards
• Escalate complex cases when necessary and follow established procedures
• Maintain accurate records of customer interactions and case resolutions
• Deliver an outstanding customer experience in every interaction

Connaissances

Fluent Italian

English (B2)

Customer service experience

Communication

Interpersonal skills

Customer oriented

Multitasking

Problem solving

Shift work

Description du poste

Customer Service Specialist – Airline Industry (Italian Speaker)

Location: Portugal

Start Date: 12/11
International Airline Project

Are you passionate about travel, aviation, and delivering exceptional customer experiences? Join a leading international airline customer support team and become the trusted point of contact for passengers across the globe. This is your opportunity to build a rewarding career in the travel industry while working in a dynamic, multicultural environment where no two days are the same.

Your Mission

As a Customer Service Specialist, you will support airline passengers throughout their travel journey, ensuring a seamless and positive customer experience. You will assist customers with a wide range of travel-related inquiries while providing professional, empathetic, and solution-oriented support.

What You'll Be Doing

• Assist customers via phone, email, and other support channels

• Handle flight reservations, booking modifications, cancellations, and travel-related inquiries

• Provide information regarding schedules, airline services, baggage policies, and travel requirements

• Support passengers during travel disruptions and help identify suitable solutions

• Resolve customer issues efficiently while maintaining high service quality standards

• Escalate complex cases when necessary and follow established procedures

• Maintain accurate records of customer interactions and case resolutions

• Deliver an outstanding customer experience in every interaction

What We're Looking For

Required Qualifications

• Fluent Italian (C2 level or higher)

• Good English communication skills (minimum B2 level)

• Minimum 6 months of Customer Service experience in a similar role (mandatory)

• Excellent communication and interpersonal skills

• Strong customer orientation, empathy, and team spirit

• Ability to multitask and work efficiently in a fast-paced environment

• Problem-solving mindset and attention to detail

• Availability to work rotational shifts, including weekends and public holidays

Nice-to-Have

• Experience in the tourism, travel, hospitality, or airline industry

• Knowledge of GDS systems such as Amadeus, Galileo, or Sabre

• Previous experience as a travel agent or tourism representative

• Experience supporting international customers

Compensation & Benefits

• Base Salary: €1000 gross/month (paid over 14 months)

• Performance bonus: € 150

• Complexity bonus: € 10

• Stable full-time employment contract

• Comprehensive onboarding and training program

• Career growth opportunities within a global organization

• International and multicultural work environment

• Valuable experience in the aviation and travel industry

Work Schedule

• Rotational shifts

• Monday to Friday (including bank holidays):08:00 AM – 05:00 PM (Portuguese time)
• 2 days off: Saturday & Sunday