Customer Service Specialist – Airline Industry

Boeva Tech; Barreiro; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Base salary

Performance bonus

Complexity bonus

Full-time contract

Onboarding program

Career growth

Multicultural environment

Aviation industry experience

Job summary

Boeva Tech is seeking a Customer Service Specialist – Airline Industry (Italian Speaker) to join its international support team in Portugal. You will handle inquiries via phone and email, assist with reservations, changes, and travel information, ensuring a seamless passenger experience.

Ideal candidates are fluent in Italian (C2) with strong English (B2), at least 6 months in customer service, and a customer‑oriented mindset.

Qualifications

• Fluent Italian (C2 level or higher).
• Good English communication skills (minimum B2).
• Minimum 6 months of Customer Service experience in a similar role.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist customers via phone, email, and other channels.
• Handle reservations, modifications, cancellations and inquiries.
• Provide information on schedules, services, baggage policies and travel requirements.
• Support passengers during disruptions and identify solutions.
• Resolve issues while maintaining high service quality.
• Escalate complex cases and follow procedures.
• Maintain records of interactions and resolutions.
• Deliver an outstanding customer experience in every interaction.

Skills

Italian C2

English B2

Customer service

Communication

Multitasking

Problem solving

Rotational shifts

Job description

Customer Service Specialist – Airline Industry (Italian Speaker)

Location: Portugal

Start Date: 12/11
International Airline Project

Are you passionate about travel, aviation, and delivering exceptional customer experiences? Join a leading international airline customer support team and become the trusted point of contact for passengers across the globe. This is your opportunity to build a rewarding career in the travel industry while working in a dynamic, multicultural environment where no two days are the same.

Your Mission

As a Customer Service Specialist, you will support airline passengers throughout their travel journey, ensuring a seamless and positive customer experience. You will assist customers with a wide range of travel-related inquiries while providing professional, empathetic, and solution-oriented support.

What You'll Be Doing

• Assist customers via phone, email, and other support channels

• Handle flight reservations, booking modifications, cancellations, and travel-related inquiries

• Provide information regarding schedules, airline services, baggage policies, and travel requirements

• Support passengers during travel disruptions and help identify suitable solutions

• Resolve customer issues efficiently while maintaining high service quality standards

• Escalate complex cases when necessary and follow established procedures

• Maintain accurate records of customer interactions and case resolutions

• Deliver an outstanding customer experience in every interaction

What We're Looking For

Required Qualifications

• Fluent Italian (C2 level or higher)

• Good English communication skills (minimum B2 level)

• Minimum 6 months of Customer Service experience in a similar role (mandatory)

• Excellent communication and interpersonal skills

• Strong customer orientation, empathy, and team spirit

• Ability to multitask and work efficiently in a fast-paced environment

• Problem-solving mindset and attention to detail

• Availability to work rotational shifts, including weekends and public holidays

Nice-to-Have

• Experience in the tourism, travel, hospitality, or airline industry

• Knowledge of GDS systems such as Amadeus, Galileo, or Sabre

• Previous experience as a travel agent or tourism representative

• Experience supporting international customers

Compensation & Benefits

• Base Salary: €1000 gross/month (paid over 14 months)

• Performance bonus: € 150

• Complexity bonus: € 10

• Stable full-time employment contract

• Comprehensive onboarding and training program

• Career growth opportunities within a global organization

• International and multicultural work environment

• Valuable experience in the aviation and travel industry

Work Schedule

• Rotational shifts

• Monday to Friday (including bank holidays):08:00 AM – 05:00 PM (Portuguese time)
• 2 days off: Saturday & Sunday