Spanish-Speaking Customer Advisor | Lisbon - €920 - €1.073 A Month

Real Recruitment Solutions; Braga; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Meal allowance €7.23 net/day (mealcard

Private Health Insurance after 6 mo.

Work Insurance from Day 1

Job summary

Real Recruitment Solutions is hiring a Customer Advisor in Braga, Portugal. You will be the first point of contact, handling reservations, calls, and emails while guiding customers on services such as Flight Club, VIP, and PRM.

You will also manage claims for delays or cancellations and perform backoffice tasks within a blended model. Required are Spanish (C1) and English (B2) proficiency, at least 6 months of Customer Service experience, strong customer focus, and successful completion of

Qualifications

• Fluency in Spanish (C1) and English (B2).
• 6 months of experience in Customer Service (B2C, tourism, travel assistance, or baggage services preferred).
• Customer-oriented, flexible, and capable of handling sensitive situations.
• Complete and pass mandatory training certifications.
• Experience with GDS tools is a plus.

Responsibilities

• Manage reservations (create, modify, or cancel).
• Support clients via inbound/outbound calls and email.
• Handle inquiries about Flight Club, VIP, and PRM services.
• Assist with claims and complaints for delays, strikes, or cancellations.
• Provide accurate, real-time information to help customers decide.
• Deliver service beyond expectations.
• Perform backoffice tasks as part of a blended model.

Skills

Spanish (C1)

English (B2)

Customer Service

GDS tools (Amadeus/Galileo/Sabre)

Tools

Amadeus/Galileo/Sabre

Job description

As a Customer Advisor, you will be the first point of contact for customers, ensuring excellence in service delivery.

You will:

• Manage reservations (creating, modifying, or canceling reservations).
• Support clients via inbound and outbound calls, as well as email.
• Handle customer inquiries about services such as Flight Club, VIP, and PRM (passengers with reduced mobility).
• Assist with claims and complaints related to delays, strikes, or cancellations.
• Provide accurate, real-time information to help customers make the best decisions.
• Deliver excellent service that goes beyond customer expectations.
• Perform backoffice tasks in addition to customer-facing activities, as part of a blended model.

Your Profile:

• Fluency in Spanish (C1) and at least B2 English (spoken and written).
• 6 months of experience in Customer Service (preferably in B2C, tourism, travel assistance, or baggage services).
• Are customer-oriented, flexible, and capable of handling sensitive situations.
• Successfully complete and pass all mandatory training certifications.
• Experience with GDS tools (Amadeus, Galileo, Saber) is a plus.
• Complexity Bonus: €25 (paid 11 months)
• Meal Allowance: €7.23 net/day (meal card)
• Private Health Insurance: After 6 months (option to activate earlier for €20.12)
• Work Insurance: From Day 1

Contract Type: 6-Month Fixed Term (with possibility of internal mobility after the period)

Schedule: Monday to Sunday, 08:00 – 21:00 (including holidays)

Start Date: June 11th (Training: 2 weeks, 09:00 – 18:00, Monday to Friday)

Note: EU citizenship or full working rights are required!

Are you ready to embark on a new journey in your career?

We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You'll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you'll be happy with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.