Customer Support Specialist - Spanish & English

Cross Border Talents; Lisboa; Presencial; EUR 19 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time role

Training program

Aviation brand exposure

Resumo da oferta

Cross Border Talents is recruiting a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline in Lisbon, on-site. You will assist passengers with flight bookings, inquiries, and general care in a fast-paced environment.

The ideal candidate is fluent in Spanish with intermediate English (B1), has strong communication skills, and is ready to relocate to Lisbon. This full-time position includes comprehensive training and an international team atmosphere.

Qualificações

• Native or high fluency in Spanish
• Intermediate English (B1 level)
• Based in Lisbon or surrounding areas and ready to relocate to Lisbon for an on-site role
• Immediate joiners required (Start Date: September 17, 2026)
• Excellent communication skills and customer-oriented mindset

Responsabilidades

• Handle incoming inquiries, flight reservations, and service requests via phone and email
• Provide accurate information on flight schedules, tickets, and policies
• Resolve passenger issues while maintaining high customer satisfaction
• Document interactions accurately in the system

Conhecimentos

Spanish

English (B1)

Customer service

Communication skills

Digital literacy

Descrição da oferta de emprego

About the Role

We are recruiting on behalf of a leading global customer experience company for a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. Based on-site in Lisbon, Portugal, you will act as the first point of contact for passengers, providing support for flight bookings, inquiries, and customer care in a fast-paced environment.

Key Responsibilities

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.
• Resolve passenger issues efficiently while maintaining high customer satisfaction standards.
• Document customer interactions accurately in the system.

Requirements

• Language Proficiency: Native or high fluency in Spanish, alongside intermediate English (B1 level).
• Location & Work Model: Candidates based in Lisbon, surrounding cities/areas, or currently residing in Spain who are ready to relocate immediately to Lisbon for an On-site role.
• Availability: Immediate joiners required (Start Date: September 17, 2026).
• Skills: Excellent communication skills, customer-oriented mindset, and basic digital literacy.

What We Offer

• Full-time position within an international and dynamic team environment.
• Comprehensive training program provided upon joining.
• Opportunity to work with a prominent brand in the aviation industry.