Airline Support Agent (Spanish)

Business Intelligence Sales Consultants; Lisboa; Presencial; EUR 15 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Attendance bonus

Meal allowance

Full training programme

Career growth

Resumo da oferta

Business Intelligence Sales Consultants seeks an Airline Support Agent in Lisbon to assist airline customers via phone, email and chat, delivering high-quality service and solutions.

Fluency in Spanish (C1+) and English (B2) is required, with training provided. The role covers reservations, changes, cancellations, and resolving complex cases in a dynamic, multicultural team.

Qualificações

• Spanish: C1 (or higher), excellent written and spoken skills.
• English: B2 good working knowledge for internal communication.
• Strong problem-solving skills and a positive attitude.
• Flexibility to work shifts: Monday to Sunday, 08:00–21:00 (2 rotating days off).
• Previous customer service experience is a plus, but not mandatory; full training provided.

Responsabilidades

• Provide top-quality support to airline customers via phone, email, and chat.
• Assist with reservations, flight changes, cancellations, and general inquiries.
• Deliver empathetic and efficient solutions while ensuring a smooth travel experience.
• Work with internal teams to resolve complex cases and maintain high service standards.
• Represent the airline with professionalism, enthusiasm, and a customer-first mindset.

Conhecimentos

Spanish C1

English B2

Problem-solving

Customer service

Descrição da oferta de emprego

Airline Support Agent, Spanish Speaker | Airline Industry

Start Your Journey with Us in Lisbon!

Are you passionate about travel, problem-solving, and delivering exceptional customer service? Join one of the worlds leading airline companies and become the trusted voice for millions of passengers. This is your chance to turn your love for aviation and languages into a rewarding career in the heart of sunny Lisbon!

The Role

• Provide top-quality support to airline customers via phone, email, and chat.
• Assist with reservations, flight changes, cancellations, and general inquiries.
• Deliver empathetic and efficient solutions while ensuring a smooth travel experience.
• Work with internal teams to resolve complex cases and maintain high service standards.
• Represent the airline with professionalism, enthusiasm, and a customer-first mindset.

What Were Looking For

• Spanish: C1 (or higher), excellent written and spoken skills.
• English: B2 good working knowledge for internal communication.
• Strong problem-solving skills and a positive attitude.
• Flexibility to work shifts: Monday to Sunday, 08:0021:00 (2 rotating days off).
• Previous customer service experience is a plus, but not mandatory full training provided.

Key Details

• Start Date: 17/10/2026
• Location: Lisbon, Portugal
• Schedule: Monday-Sunday, 08:0021:00 (rotating 2 days off)

The Offer

Compensation & Benefits

• 920 EUR gross/month (14 salaries/year) base salary.
• 25 EUR gross/month (11 months/year) attendance bonus.
• Meal Allowance: 7.63 EUR /day (net, 12 months/year).

Health & Well-being

• Health insurance from Day 1 (upon NIF & NISS registration) free after 6 months.

Career & Growth

• Comprehensive, fully paid training program to prepare you for success.
• Dynamic, multicultural environment with colleagues from all over the world.
• Real opportunities for career growth and professional development within the company.

Location Perks

• Live and work in Lisbon, one of Europe's most vibrant and sunny capitals, known for its affordable lifestyle, beautiful coastlines, and welcoming international community.

Why Join Us?

This isn't just a customer service role, it's a chance to be part of an airline brand that connects people across the globe. You'll enjoy stability, competitive benefits, and international exposure while building a career in one of the most dynamic industries.