Spanish, English-speaking Customer Service

CallForTalents; Lisboa; Presencial; EUR 25 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Meal allowance included

Resumo da oferta

Cross Border Talents is hiring a Spanish-English B2B Customer Service Representative for an advertising technology company in Lisbon, Portugal. You will support advertisers via email and chat, learning digital marketing products while delivering exceptional service.

The role is on-site in Lisbon with relocation support. Ideal candidates have fluent Spanish and English, experience in paid campaigns, and a background in marketing or digital advertising.

Qualificações

• Fluent in Spanish and English.
• Experience in paid campaign management (required).
• Degree in Marketing or a related field.
• Experience in Digital Marketing and/or a Contact Centre for an Advertising Technology company.
• Familiarity with social media products and digital advertising basics.
• Strong customer service orientation; comfortable working independently and in a team.

Responsabilidades

• Provide B2B support to advertisers, via email and chat.
• Handle end-to-end product troubleshooting for advertising products.
• Collaborate with Product Operations & Engineering on technical and product queries.
• Educate advertisers on product features and help drive customer satisfaction.

Conhecimentos

Spanish

English

Digital marketing

Advertising tech

Customer service

B2B support

Formação académica

Marketing degree

Descrição da oferta de emprego

Cross Border Talents is hiring a Spanish-English B2B Customer Service Representative for an advertising technology company, on-site in Lisbon, Portugal

Fancy supporting advertisers with your Spanish, English, and digital marketing skills? This one's for you.

Work model: On-site (Lisbon, Portugal) — relocation support provided

Schedule: Initially Mon–Sun, 07:00–19:00 (two shift options); may move to 24/7 rotational shifts in future, with 2 rotational days off

Benefits

• Competitive salary + welcome bonus
• Meal allowance included

What you'll do:

• Provide B2B support to advertisers, via email and chat
• Handle end-to-end product troubleshooting for advertising products
• Collaborate with Product Operations & Engineering on technical and product queries
• Educate advertisers on product features and help drive customer satisfaction

What we're looking for:

• Fluent in Spanish and English
• Experience in paid campaign management (required)
• Degree in Marketing or a related field
• Experience in Digital Marketing and/or a Contact Centre for an Advertising Technology company
• Familiarity with social media products and digital advertising basics
• Strong customer service orientation; comfortable working independently and in a team