Advertisers Support Representative (Spanish & English)

Cross Border Talents; Lisboa; Presencial; EUR 17 856 - 24 552; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Christmas and holiday bonuses

Meal allowance (EUR 7/day)

Optional accommodation

Resumo da oferta

A leading recruitment agency in Lisbon is seeking an Advertisers Support Representative fluent in Spanish and proficient in English. The role involves providing customer support for small and medium-sized businesses using Facebook and Instagram advertising. Competitive compensation includes salary, bonuses, and meal allowances, along with optional housing. Join a dynamic multilingual team starting January 2025.

Qualificações

• Fluent in both Spanish and English, with strong multitasking abilities.
• Possess a valid residence card for Portugal or an EU passport.

Responsabilidades

• Provide customer support to SMBs through various channels.
• Assist clients with Facebook and Instagram advertising products.
• Resolve technical issues and report platform bugs.
• Identify trends and troubleshoot for clients.

Conhecimentos

Fluent in Spanish

Proficient in English (B2)

Strong multitasking skills

Familiarity with digital advertising

Formação académica

Valid residence card for Portugal or EU passport

Descrição da oferta de emprego

About the job Advertisers Support Representative (Spanish & English)

Cross Border Talents is hiring on behalf of one of our biggest BPO clients for the role of Advertisers Support Representative (Spanish & English) for one of the world's leading social media network's project!

Start Date: January 2 and January 6, 2025 (onsite in Lisbon)

Requirements:

• Fluent in Spanish and proficient in English (B2 and higher, written and spoken).
• Strong multitasking skills and familiarity with digital advertising.
• In possession of a valid residence card for Portugal or a EU member state passport (a MUST).

Responsibilities:

• Provide customer support to small and medium-sized businesses (SMBs) across multiple channels (chat, email, and phone).
• Assist with post-sales support for Facebook and Instagram advertising products.
• Resolve technical issues, guide clients through tools and features, and report platform bugs.
• Offer white-glove service through outbound calls to ensure resolution.
• Identify trends and troubleshoot for multiple SMB clients.

Working Hours:

• 40 hours per week, rotational shifts from Monday to Sunday between 07:00 and 00:00 (extra pay applicable for shifts on public holidays and Sundays, as well as working hours between 22:00 and 00:00).
• 8-hour workdays with an additional 1-hour lunch break.
• Includes product, customer management, and on-the-job training.
• Paid training period with proportional compensation upon successful completion.

Apply now and start your 2025 joining a multilingual, dynamic team!

Compensation Package:

• Competitive monthly salary: includes base salary, Christmas/holiday bonuses, and meal allowance (EUR 7/day).
• Optional accommodation in a fully equipped company apartment (cost covered by the company).
• Employment contract (initially for 12 months, renewable).