Bilingual Online Advertising Support Specialist (Spanish & English)

Cross Border Talents; Coimbra; Presencial; EUR 11 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support (housing included)

Private health insurance

Training provided

22 paid vacation days

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Bilingual Online Advertising Support Specialist (Spanish & English) to assist advertisers on a major global social media platform. This on-site role relocates candidates with housing support.

You will handle email, chat, and outbound calls, guide clients through platform tools, troubleshoot issues, and help improve ad performance while delivering white-glove service to Spanish- and English-speaking markets.

Qualificações

• Fluent in Spanish (C2+) and English (B2+).
• Experience in customer service or digital marketing is a plus.
• Excellent communication and problem-solving skills.
• Ability to multitask using various tools and systems.

Responsabilidades

• Provide B2B customer support via email, chat, and outbound calls.
• Assist with pre- and post-sales queries related to online advertising tools and services.
• Guide clients in navigating platform tools, resolving bugs, and improving ad performance.
• Analyze trends and troubleshoot issues for business users.
• Offer white-glove support by converting cases into proactive outbound assistance.

Conhecimentos

Spanish language

English language

Customer support

Digital marketing

Ferramentas

CRM tools

Email/chat/phone support

Descrição da oferta de emprego

About the job Bilingual Online Advertising Support Specialist (Spanish & English)

Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our Lisbon-based client as Customer Support Specialist toassist advertisers on a major global social media platform. Join amulticultural team supporting small and medium-sized businesses acrossSpanish- and English-speaking markets.

Relocate to Lisbon and begin your professional chapter in the sunny capital (relocation & housing provided).

Your typical working day will include TASKS like:

• Providing B2B customer support via email, chat, and outbound phone calls.
• Assisting with pre- and post-sales queries related to online advertising tools and services.
• Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.
• Analyzing trends and troubleshoot common issues affecting business users.
• Offering white glove support by converting email/chat cases into proactive outbound assistance.

Requirements:

• Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken).
• Previous experience in customer service or digital marketing is a plus.
• Excellent communication and problem-solving skills.
• Ability to multitask using various tools and systems.
• EU citizenship or valid Portuguese work authorization required.

Location: Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines.

Package:

• Relocation support for international candidates (housing included)or those moving from the distance over 100 km away from Lisbon
• Competitive monthly gross salary of up to 1,366.16, including:
• Base salary + meal, holiday, and Christmas allowances.
• Paid training (15 working days) with a training bonus upon successful completion.
• 40-hour work week, rotational shifts between 06:00 and 00:00, Monday to Sunday.
• 22 paid vacation days per year, plus compensation for working on Portuguese public holidays.
• Access to private health insurance after contract signature.