Online Advertising Client Support Agent-Spanish & English

Cross Border Talents; Braga; On-site; EUR 13,874 - 16,618; Full time

Benefits offered by this job

Relocation support

Competitive salary

Private health insurance

Paid training

22 paid vacation days

Job summary

A recruitment agency is seeking a Customer Support Specialist fluent in Spanish and English to assist advertisers on a major global social media platform. This role involves B2B support, troubleshooting, and a proactive approach to customer assistance. The position is based in Lisbon, with relocation support and a competitive salary package. Join a multicultural team and start your career in a vibrant city.

Qualifications

• Previous experience in customer service or digital marketing is a plus.
• EU citizenship or valid Portuguese work authorization required.

Responsibilities

• Providing B2B customer support via email, chat, and phone calls.
• Assisting with pre- and post-sales queries related to online advertising tools.
• Guiding clients in navigating platform tools and resolving bugs.
• Analyzing trends and troubleshooting common issues.
• Offering proactive outbound assistance.

Skills

Fluent in Spanish (C2)

Fluent in English (B2)

Excellent communication skills

Problem-solving skills

Ability to multitask

Job description

Job Openings Online Advertising Client Support Agent-Spanish & English

About the job Online Advertising Client Support Agent-Spanish & English

Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our Lisbon-based client as Customer Support Specialist to assist advertisers on a major global social media platform. Join a multicultural team supporting small and medium-sized businesses across Spanish- and English-speaking markets.

Relocate to Lisbon and begin your professional chapter in the sunny capital (relocation & housing provided).

Your typical working day will include TASKS like:

• Providing B2B customer support via email, chat, and outbound phone calls.
• Assisting with pre- and post-sales queries related to online advertising tools and services.
• Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.
• Analyzing trends and troubleshoot common issues affecting business users.
• Offering white glove support by converting email/chat cases into proactive outbound assistance.

Requirements:

• Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken).
• Previous experience in customer service or digital marketing is a plus.
• Excellent communication and problem-solving skills.
• Ability to multitask using various tools and systems.
• EU citizenship or valid Portuguese work authorization required.

Location: Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines.

If you're ready to grow your career in online advertising while living in one of Europe's sunniest cities, apply today by sending your CV in English!

Package:

• Relocation support for international candidates (housing included) or those moving from the distance over 100 km away from Lisbon
• Competitive monthly gross salary of up to 1,366.16, including:
• Base salary + meal, holiday, and Christmas allowances.
• Paid training (15 working days) with a training bonus upon successful completion.
• 40-hour work week, rotational shifts between 06:00 and 00:00, Monday to Sunday.
• 22 paid vacation days per year, plus compensation for working on Portuguese public holidays.
• Access to private health insurance after contract signature.