Customer Success Specialist - Online Marketing (Spanish/English)

Cross Border Talents; Porto; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading marketing agency in Lisbon seeks a Customer Support Specialist to assist advertisers on a global social media platform. Candidates must be fluent in Spanish and have a good command of English. Relocation support will be provided for those moving from other locations. Responsibilities include B2B support and assisting clients with advertising tools.

Serviços

Relocation support

Competitive salary

Private health insurance

Paid training

22 paid vacation days

Qualificações

• Fluent in Spanish (C2) and English (B2) required.
• Experience in customer service or digital marketing is advantageous.
• Strong problem-solving and communication skills are essential.

Responsabilidades

• Provide B2B customer support via email, chat, and phone.
• Assist with pre- and post-sales inquiries about advertising tools.
• Guide clients through platform tools and resolve bugs.

Conhecimentos

Fluent in Spanish

Proficient in English

Excellent communication skills

Problem-solving skills

Ability to multitask

Descrição da oferta de emprego

Overview

Job Openings Customer Success Specialist - Online Marketing (Spanish/English)

Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our Lisbon-based client as Customer Support Specialist to assist advertisers on a major global social media platform. Join a multicultural team supporting small and medium-sized businesses across Spanish- and English-speaking markets.

Relocate to Lisbon and begin your professional chapter in the sunny capital (relocation & housing provided).

Responsibilities

• Providing B2B customer support via email, chat, and outbound phone calls.
• Assisting with pre- and post-sales queries related to online advertising tools and services.
• Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.
• Analyzing trends and troubleshoot common issues affecting business users.
• Offering white glove support by converting email/chat cases into proactive outbound assistance.

Requirements

• Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken).
• Previous experience in customer service or digital marketing is a plus.
• Excellent communication and problem-solving skills.
• Ability to multitask using various tools and systems.
• EU citizenship or valid Portuguese work authorization required.

Location

Location: Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines.

Package

• Relocation support for international candidates (housing included) or those moving from distances over 100 km away from Lisbon
• Competitive monthly gross salary of up to EUR 1,366.16, including:
• Base salary + meal, holiday, and Christmas allowances.
• Paid training (15 working days) with a training bonus upon successful completion.
• 40-hour work week, rotational shifts between 06:00 and 00:00, Monday to Sunday.
• Extra payment for working late hours, Sundays and public holidays
• 22 paid vacation days per year, plus compensation for working on Portuguese public holidays.
• Access to private health insurance after contract signature.