Customer Service – Spanish & English

CB Talents; Lisboa; On-site; EUR 9,800 - 12,000; Full time

Benefits offered by this job

Welcome bonus

Monthly performance bonus

Job summary

CB Talents in Lisbon, Portugal is seeking a customer service adviser to support customers of a well-known Spanish airline. The role involves handling high call volumes, delivering a great customer experience, and making real-time decisions to resolve issues.

Requirements include fluent Spanish (C1) and English (B2), prior customer service experience, and willingness to work rotating shifts. The position is on-site in Lisbon with a welcoming bonus and performance-based incentives.

Qualifications

• Fluent Spanish, C1 (spoken and written).
• English, B2 (spoken and written).
• Previous customer service experience required.
• Proven experience handling high-volume calls.
• Resilience in sensitive situations.
• Availability for rotating shifts.

Responsibilities

• Support airline customers by phone to ensure a great experience.
• Handle high call volumes with composure.
• Remain calm, empathetic, and solution-oriented in stressful situations.
• Make quick, correct decisions in real time.

Skills

Spanish (C1)

English (B2)

Customer service

High-volume calls

Empathy & communication

Job description

Your next career move starts in Lisbon.

Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle.

At a glance

• Location: Lisbon, Portugal (on-site)
• Languages: Spanish (C1) + English (B2)
• Schedule: Full-time, 39 hours/week, rotating shifts between 08.00 - 21.00
• Salary: €920 per month, paid over 14 times a year
• €1,000 welcome bonus
• Performance bonus: €120/month

What you'll do

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

What we're looking for

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision-making skills
• Availability for rotating shifts

Why you'll like it

• A welcome bonus from day one
• A monthly bonus you can earn through your performance
• A job in one of Europe's most attractive cities