Spanish Customer Support Advisor — Onsite (Porto/Lisbon)

Cloudheight Solutions; Porto; On-site; EUR 9,000 - 12,000; Full time

Benefits offered by this job

Meal allowance

Performance bonus

Christmas and Holiday allowances

Health insurance after 6 months

22 business days annual leave

Travel reimbursement

Accommodation support

Temporary housing assistance

Job summary

Cloudheight Solutions is seeking a Spanish Customer Support Advisor to join our Porto or Lisbon team. You will provide customer support via phone, email and chat for hospitality/travel clients, handling questions, complaints and service issues.

Fluent Spanish (C2) and English (B2) are required. The role is 100% onsite with rotating 24/7 shifts, a 30-day probation, and solid relocation support including travel reimbursement and accommodation assistance.

Qualifications

• Spanish C2 proficiency required.
• English B2 proficiency required.
• High school diploma.
• Previous customer service experience appreciated but not required.
• Willingness to work onsite and in rotating 24/7 shifts.

Responsibilities

• Provide customer support via phone, email and chat
• Handle customer questions, complaints and service-related issues
• Troubleshoot and resolve problems efficiently
• Escalate cases when necessary
• Ensure a positive and professional customer experience

Skills

Spanish C2

English B2

Communication skills

Problem solving

Education

High school diploma

Job description

Cloudheight Solutions is seeking a Spanish Customer Support Advisor to join our Porto or Lisbon team. You will provide customer support via phone, email and chat for hospitality/travel clients, handling questions, complaints and service issues.

Fluent Spanish (C2) and English (B2) are required. The role is 100% onsite with rotating 24/7 shifts, a 30-day probation, and solid relocation support including travel reimbursement and accommodation assistance.