Italian Client Services Specialist in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Onsite office

Job summary

Cross Border Talents in Lisbon is seeking a motivated Customer Support Specialist to engage with clients across phone, chat, email, and social media.

You will handle account setup, verification, login issues, and inquiries, while contributing to process improvements and building strong client relationships in a fast-paced environment. This role offers an attractive salary, meal and transportation support, and onsite collaboration.

Qualifications

• EU citizenship or Portuguese residency required.
• 0–1 year of customer support experience.
• Strong leadership, analytical, and communication skills; eager to learn and grow.

Responsibilities

• Provide outstanding multichannel support across phone, chat, email, and social media.
• Address account setup, verification, login issues, financial inquiries, and technical problems.
• Act as a reliable advisor for clients, especially in the sports industry.
• Respond quickly to customer questions, concerns, and feedback.
• Build strong relationships with clients through clear and effective communication.
• Maintain high service standards while following company guidelines.
• Suggest process improvements to elevate the customer experience.

Skills

Customer support

Leadership

Analytical skills

Communication skills

Eagerness to learn

Job description

About the job Italian Client Services Specialist in Lisbon

Take Your Career to the Next Level!

We’re on the lookout for a passionate Customer Support Specialist to join our dynamic and forward-thinking team. If you’re flexible, personable, and thrive in a fast-paced setting, this role is perfect for you!

Role Overview:

As a Customer Support Specialist,you’ll handle client interactions across phone, chat, email, and social media, resolving account, technical, and financial inquiries. Your contributions will enhance customer satisfaction and drive continuous improvement in our processes.

Key Responsibilities:

• Provide outstanding support across multiple channels: phone, chat, email, and social media
• Address account setup, verification, login issues, financial inquiries, and technical problems
• Act as a reliable advisor, especially for clients in the sports industry
• Respond quickly to customer questions, concerns, and feedback
• Build strong relationships with clients through clear and effective communication
• Maintain high service standards while following company guidelines
• Suggest process improvements to elevate the customer experience

Requirements:

• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Onsite Work: Engage and grow in a collaborative office environment