Slovak Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Mercier Consultancy MD; Lisboa; Remote; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Private Gym

Fully Paid Training

Private Gym

And Much More...

Job summary

A consulting firm is seeking a Slovak Speaking Customer Service Agent to provide excellent service to Slovak customers. The role involves supporting clients via phone, email, and chat, resolving inquiries, and collaborating with teams to improve customer experiences. Successful candidates will have fluency in Slovak, strong communication skills, and a desire to help others. The position offers competitive pay, a relocation package, and benefits including monthly performance bonuses and accommodation allowances.

Qualifications

• Experience in customer service, especially within a corporate or remote environment.
• Ability to handle customer complaints with professionalism.
• Self-motivated and capable of working independently in a remote setting.
• Willingness to relocate to Bulgaria with paid relocation.
• Familiarity with CRM systems and basic office software.

Responsibilities

• Provide support to Slovak-speaking customers via phone, email, and chat.
• Guide customers through troubleshooting processes.
• Accurately document all customer interactions within our CRM system.
• Accurately document all customer interactions within the CRM system for tracking and quality assurance.
• Collaborate with internal teams to elevate complex issues and improve overall customer experience.
• Stay updated on product offerings and company policies to provide customers with the most relevant information.

Skills

Fluency in Slovak

Strong communication skills

Customer-focused mindset

Remote work experience

CRM familiarity

Communication skills

Problem solving

Self-motivation

Relocation willingness

Tools

CRM systems

Basic office software

Job description

Mercier Consultancy MD is excited to offer a Slovak Speaking Customer Service Agent position with the added benefit of working in beautiful Bulgaria, with paid relocation support. In this critical role, you will provide exceptional service to Slovak-speaking customers, assisting them with their inquiries and ensuring a positive experience with our products and services.

Responsibilities

• Provide support to Slovak-speaking customers via phone, email, and chat, answering inquiries related to our products and services
• Guide customers through troubleshooting processes and help resolve any issues they may encounter
• Handle customer complaints with professionalism, aiming for swift and satisfactory resolutions
• Accurately document all customer interactions within our CRM system for tracking and quality assurance
• Collaborate with internal teams to elevate complex issues and improve overall customer experience
• Stay updated on product offerings and company policies to provide customers with the most relevant information

Requirements

• Fluency in Slovak (both written and spoken); proficiency in English is an advantage
• Experience in customer service, especially within a corporate or remote environment
• Strong communication skills and a customer‑focused mindset
• Ability to handle challenges diplomatically and provide effective solutions
• Familiarity with CRM systems and basic office software
• Self‑motivated and capable of working independently in a remote setting
• Willingness to relocate to Bulgaria with the support of paid relocation
• A passion for helping others and contributing to a positive team environment

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More...