Croatian Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy MD; Lisboa; On-site; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Salary package

Training

Private health insurance

Relocation package

Performance bonus

Modern office

Career growth

Job summary

Mercier Consultancy Group is seeking a Croatian-speaking Customer Service Agent to join our international team in Sofia, Bulgaria. You will handle inquiries via phone, email, and live chat, delivering professional support and ensuring customer satisfaction in Croatian.

English fluency is required for internal communications, with prior customer service experience seen as a strong advantage. EU work authorization is necessary and relocation support is offered to suitable candidates.

Qualifications

• Native or fluent Croatian (spoken and written).
• Fluency in English for internal communication and training purposes.
• Previous experience in customer support services is advantageous.
• Strong communication skills and a passion for delivering an excellent customer experience.
• Ability to thrive in a fast-paced environment handling Croatian-speaking tasks.
• EU citizenship or legal authorization to work in Bulgaria.

Responsibilities

• Act as the primary contact for clients, delivering professional assistance in customer support services.
• Resolve inquiries via phone, email, and live chat while maintaining high quality standards.
• Provide accurate and timely information in Croatian to ensure customer satisfaction.
• Document interactions in the CRM system with precision and detail.
• Collaborate with internal teams to troubleshoot issues and improve workflows.
• Stay updated on product developments and internal policies to provide expert support.
• Demonstrate empathy, patience, and problem-solving in every interaction.

Skills

Croatian language

English language

Customer service

Tools

CRM software

Job description

Croatian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to advance their careers in dynamic, high-growth international environments.

Job Overview

We are currently seeking a motivated professional for a Croatian Speaking Customer Service Agent position in Bulgaria, providing high-quality support within the competitive customer support services industry. This is an exceptional opportunity to join a diverse, international team in the vibrant city of Sofia, where you will play a pivotal role in delivering excellence to our global partners.

Key Responsibilities

• Act as the primary point of contact for clients, delivering professional assistance within the customer support services sector
• Efficiently resolve inquiries via phone, email, and live chat while maintaining the highest standards of quality
• Ensure customer satisfaction by providing accurate and timely information in your native Croatian language
• Document all interactions and data within the company CRM system with precision and attention to detail
• Collaborate with internal departments to troubleshoot complex issues and improve service workflows
• Stay updated on product developments and internal policies to provide expert-level support
• Uphold the brand's reputation by demonstrating empathy, patience, and expert problem-solving skills in every interaction

Requirements

• Native or fluent Croatian (spoken and written) is mandatory for this role
• Fluency in English is required for internal communication and training purposes
• Previous experience in the customer support services industry is considered a strong advantage
• Strong communication skills and a passion for delivering an excellent customer experience
• Ability to thrive in a fast-paced environment while handling Croatian-speaking jobs with professionalism
• EU citizenship or legal authorization to work in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary package
• Fully Paid Professional Training upon onboarding
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving for this Croatian Speaking Customer Service Agent position in Bulgaria
• Monthly Performance Bonus linked to individual and team KPIs
• A modern, collaborative office environment in the heart of the city
• Ongoing career development and professional growth opportunities

Life in Bulgaria

Bulgaria has become one of the most sought-after hubs for international professionals looking for jobs in Bulgaria, thanks to its unique combination of stunning mountain landscapes, rich historical heritage, and a mild, pleasant climate. Living in Sofia offers a vibrant urban lifestyle with an incredible culinary scene, affordable living costs, and a warm, welcoming local culture that makes relocation a truly enriching experience.

When you secure one of our Croatian-speaking jobs, you are not just getting a new role; you are embracing a high quality of life. Bulgaria is renowned for its blend of ancient history and modern innovation, ensuring that your time spent working in the capital will be both professionally rewarding and culturally unforgettable. Come discover why so many talented individuals choose to build their future here in Bulgaria.