Greek Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation

Mercier Consultancy MD; Lisboa; Remote; EUR 1,200 - 1,800; Full time

Benefits offered by this job

Competitive Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Fully Paid Training

Private Gym

And Much More...

Job summary

A customer service consultancy seeks a Greek Speaking Customer Service Agent to provide exceptional support to Greek-speaking clients. The position includes assisting with inquiries, resolving issues, and maintaining customer records. Ideal candidates should be fluent in Greek, have strong communication skills, and preferably have experience in customer service. This role offers a competitive salary, a monthly performance bonus, and a fully paid relocation package to Sofia, Bulgaria, along with training and benefits.

Qualifications

• Fluency in Greek (both written and spoken) is essential.
• Previous experience in customer service preferred.
• Ability to work independently in a hybrid setting.
• Ability to solve problems and help customers efficiently.
• Familiarity with CRM systems and basic office software.

Responsibilities

• Provide exceptional customer service to Greek-speaking clients.
• Resolve customer issues efficiently.
• Maintain records of customer interactions.
• Maintain accurate records of interactions in the CRM.
• Collaborate with teammates to improve the customer experience and service.
• Stay updated on product knowledge and company policies.

Skills

Fluency in Greek

Strong communication skills

Problem-solving abilities

Self-motivation

English knowledge

Tools

CRM systems

Basic office software

Job description

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Greek Speaking Customer Service Agent, offering you the chance to work in Sofia with fully paid relocation. In this pivotal role, you will be responsible for delivering outstanding customer support to our Greek‑speaking clients, ensuring they receive the assistance they need in a timely and effective manner.

Responsibilities

• Provide exceptional customer service to Greek‑speaking clients through various channels including phone, email, and chat
• Assist customers with inquiries regarding products and services, offering clear explanations and assistance
• Resolve customer issues and complaints efficiently, aiming for high levels of satisfaction
• Maintain accurate records of customer interactions in our CRM system for quality control
• Collaborate with team members to enhance the overall customer experience and address any potential service improvements
• Stay updated on product knowledge, company policies, and industry trends to better assist customers

Requirements

• Fluency in Greek (both written and spoken); knowledge of English is an advantage
• Previous experience in customer service is preferred, especially in a multinational environment
• Strong communication skills and a customer‑focused mindset
• Ability to solve problems effectively and respond to customer needs efficiently
• Familiarity with CRM systems and basic office software
• Self‑motivated with the capability to work independently in a remote or hybrid setting
• Willingness to relocate to Sofia, Bulgaria, and embrace a new cultural experience

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More...