ServiceNow ITSM & Integrations Expert (Hybrid—Lisbon)

Alpineo Consulting; Lisboa; Híbrido; EUR 11 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid workplace

Office in Lisbon

Resumo da oferta

Inetum is seeking a Hybrid Servicenow Engineer in Lisbon to lead the design, implementation, and evolution of ServiceNow solutions within IT service management. You will participate in pre‑sales through production delivery and collaborate with cross‑functional teams to ensure seamless integrations with monitoring and performance tools.

The role requires hands‑on ServiceNow experience across ITSM modules, strong API integration skills, and ITIL‑based design insight.

Qualificações

• 4–6 years of ITSM platform implementation projects (preferably ServiceNow).
• Hands‑on experience with ServiceNow modules (ITSM, Asset/CMDB, Request Management, Service Catalog).
• Experience with API integrations (REST/SOAP) and MID Server.

Responsabilidades

• Actively participate in technology consulting projects from pre‑sales to delivery.
• Gather and document functional and technical requirements with stakeholders.
• Design technical solutions on ITSM platforms, preferably ServiceNow, with integrations to monitoring and incident tools.
• Translate requirements into development specs aligned with ITIL and ServiceNow guidance.
• Configure and develop simple components in ServiceNow.
• Support architecture design of ServiceNow solutions in collaboration with other teams.

Conhecimentos

ServiceNow

ITSM

Agile

REST

Windows

English

Ferramentas

Remedy

MS Project Server

WebAPI

REST/SOAP

Descrição da oferta de emprego

Inetum is seeking a Hybrid Servicenow Engineer in Lisbon to lead the design, implementation, and evolution of ServiceNow solutions within IT service management. You will participate in pre‑sales through production delivery and collaborate with cross‑functional teams to ensure seamless integrations with monitoring and performance tools.

The role requires hands‑on ServiceNow experience across ITSM modules, strong API integration skills, and ITIL‑based design insight.