Hybrid Service Operations Manager - Lisbon (ServiceNow & ITIL)

Match Profiler; Lisboa; Híbrido; EUR 45 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding support

Continuous feedback

Collaborative team

Professional development

Discount network

Social events

Resumo da oferta

Match Profiler is seeking a Service Operations Manager to join our hybrid team in Lisbon. You will coordinate service delivery, oversee change management, and ensure risk assessments are accurate and up to date.

Requirements include 3 years of experience with digital solutions, proficiency in ServiceNow, ITIL knowledge, advanced English writing, and strong Excel skills. We offer careful onboarding, continuous feedback aligned with your goals, a collaborative team, social events, and access to a

Qualificações

• 3 years working experience with digital solutions.
• Proficiency in ServiceNow.
• Experience in service management delivery.
• Experience in Microsoft Excel & Office.
• ITIL certification / knowledge.
• Experience in creation & updating documentation.
• Ensuring accurately risk assessment.
• Development of changes authorization framework and change schedule management.
• Agile development methodology (preferred certifications).
• English fluent with advanced writing skills.

Conhecimentos

Digital solutions experience

English writing

Communication

Teamwork

Proactivity

Time management

Ferramentas

ServiceNow

Excel

Descrição da oferta de emprego

Match Profiler is seeking a Service Operations Manager to join our hybrid team in Lisbon. You will coordinate service delivery, oversee change management, and ensure risk assessments are accurate and up to date.

Requirements include 3 years of experience with digital solutions, proficiency in ServiceNow, ITIL knowledge, advanced English writing, and strong Excel skills. We offer careful onboarding, continuous feedback aligned with your goals, a collaborative team, social events, and access to a