ServiceNow Developer (ITSM)

LUZA Group; Lisboa; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Remote work when possible

Equipment provided

Benefits plan

Job summary

Luza Group is seeking a Senior ServiceNow ITSM Engineer to configure, implement, and optimize ServiceNow modules. You will translate business requirements into scalable solutions, maintain documentation, and support end users during rollouts.

A strong ITIL foundation and REST API experience are essential for driving improvements and governance. Hybrid work model enabled; candidates should have 3+ years in similar roles and a Bachelor's in CS or equivalent.

Qualifications

• Bachelor's degree in computer science or equivalent.
• Minimum 3 years in a similar ServiceNow ITSM role.
• Strong expertise in ServiceNow ITSM configuration and development.
• Experience with REST APIs, IntegrationHub, and ITIL practices.

Responsibilities

• Configure, customize, and maintain ServiceNow ITSM modules following best practices.
• Participate in Incident, Problem Management implementations and future applications.
• Translate business requirements into scalable ServiceNow solutions.
• Keep configurations upgrade-friendly and aligned with standards.
• Maintain documentation for knowledge sharing and platform sustainability.
• Support end users during rollouts and provide guidance on platform usage.
• Collaborate with ServiceNow Business Analyst to improve ITSM processes.

Skills

ServiceNow ITSM configuration

JavaScript (ServiceNow)

REST API integrations

IntegrationHub

ITIL best practices

Analytical thinking

Communication skills

English (B2-C1)

Education

Bachelor's degree in computer science or equivalent

Tools

ServiceNow

Workflow automation

ServiceNow Development

Job description

Luza is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

• Configure, customize, and maintain ServiceNow ITSM modulesfollowing ServiceNow best practices;
• Participate in the implementation of Incident Management, ProblemManagement, and future applications in ServiceNow;
• Gather, analyze, and translate business requirements into scalableServiceNow solutions;
• Ensure platform configurations remain maintainable, upgrade-friendly,and aligned with ServiceNow standards;
• Maintain technical and functional documentation to ensure knowledgesharing and platform sustainability;
• Support end users during the rollout of new functionalities and provideguidance on platform usage;
• Collaborate closely with ServiceNow Business Analyst to continuouslyimprove IT service management processes;
• Contribute to platform governance, quality assurance, and continuousimprovement initiatives;
• Stay informed about new ServiceNow capabilities and recommendimprovements that add value to the organization;
• Create dashboards whenever needed;
• Knowledge of CMDB is a strong plus;
• Hybrid work model;

Who You Are:

• Senior: minimum 3 years on a similar role;
• Bachelor's degree in computer science or equivalent;
• Strong expertise in ServiceNow ITSM configuration;
• Hands-on experience in the development, management and deployment of ServiceNow ITSM components, following best practices;
• Experience in system quality review, troubleshooting and problem-solving, including the definition of workarounds and permanent solutions;
• Experience with JavaScript within the ServiceNow platform;
• Familiarity with REST API integrations and IntegrationHub;
• Experience with ServiceNow ITSM and workflow best practices;
• Knowledge of ServiceNow delivery and ITIL best practices;
• Strong analytical and problem-solving skills;
• Good communication skills, with the ability to interact with technical teams and business stakeholders;
• Proactive, team-oriented and solution-focused mindset;
• English: B2–C1.

Certifications / Nice to have:

• ServiceNow CSA – Certified System Administrator – Mandatory;
• ServiceNow CIS – ITSM;
• ITIL Foundation;
• ServiceNow Development Certifications;
• Knowledge of Infrastructure and ITOM.

What you'll get:

• Wage according to candidate's professional experience;
• Remote Work whenever possible;
• Delivery of work equipment adjusted to the performance of functions;
• Benefits plan;
• And others.

Together we will promote uniquess!

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?