ServiceNow developer

LUZA Group; Lisboa; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Remote work whenever possible

Equipment provided

Benefits plan

Job summary

Syffer is seeking a ServiceNow Consultant to design, configure, and implement ITSM solutions across Workspaces, ITOM, and related modules. You will collaborate with stakeholders to translate business needs into scalable platform configurations and integrations.

Ideal candidates are fluent in English and Portuguese, hold a CSA certification, and bring strong JavaScript/Jelly development experience with Studio and Glide tools.

Qualifications

• Experience implementing and configuring ServiceNow ITSM and related modules.
• CSA certification is mandatory.
• Strong knowledge of APIs and web services integration.
• Fluent in English and Portuguese.
• Excellent analytical and problem-solving skills.

Responsibilities

• Gather and analyze client requirements and map processes.
• Design and configure ServiceNow solutions including workflows and reports.
• Ensure alignment with best practices and platform standards.
• Coordinate implementations, testing, and data migration.
• Train users and provide technical support.
• Monitor performance and implement improvements.

Skills

ServiceNow

ITSM

Workspaces

ITOM

App Engine

APIs

JavaScript

Jelly

SQL

Education

CSA certification

Tools

Studio

Glide

Job description

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

• Gather and analyze client business requirements, mapping current processes and identifying opportunities for improvement;
• Prepare functional and technical requirements documentation;
• Design and configure customized solutions on the ServiceNow platform, including workflows, forms, reports, and integrations;
• Ensure solutions are aligned with ServiceNow best practices and platform standards;
• Coordinate and execute solution implementations, including configuration, testing, and data migration;
• Train end users on platform functionalities and best practices;
• Provide technical support to users, troubleshooting issues and incidents;
• Monitor platform performance and implement improvements and adjustments as needed;
• Collaborate with business and technical stakeholders to deliver scalable and effective ServiceNow solutions;
• Participate in the continuous enhancement of ServiceNow processes, workflows, and integrations;
• Hybrid work model.

Who You Are:

• Solid experience implementing and configuring ServiceNow solutions, including ITSM (mandatory), Workspaces (Service Operations Workspace, Asset Workspace, CMDB Workspace), ITOM, App Engine, and related modules;
• Strong knowledge of ServiceNow development methodologies, best practices, and platform capabilities;
• Proficiency in JavaScript and Jelly, as well as hands-on experience with ServiceNow development tools such as Studio and Glide;
• Experience integrating ServiceNow with external systems through APIs and web services;
• Good understanding of SQL and database concepts;
• Strong analytical and problem-solving skills;
• Ability to understand business requirements and translate them into effective ServiceNow solutions;
• Excellent verbal and written communication skills;
• Strong collaboration skills, with the ability to work effectively across cross-functional teams;
• Ability to manage multiple priorities in a dynamic environment;
• Strong organizational skills, attention to detail, and a proactive mindset;
• ServiceNow Certified System Administrator (CSA) certification (mandatory);
• Fluent in English, and Portuguese.

What you'll get:

• Wage according to candidate's professional experience;
• Remote Work whenever possible;
• Delivery of work equipment adjusted to the performance of functions;
• Benefits plan;
• And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!